IVY GRACE P. MANLANGIT
Virtual Assistant | Customer Support
SUMMARY
Highly organized and proactive Virtual Assistant with a proven track record in customer
support, administrative assistance, and business operations. I help businesses and busy
professionals stay organized, streamline workflows, and provide exceptional service to
their clients.
WORK
EXPERIENCE
Kajabi Administrator, Signature Global
February 2024 - March 2025
Managed and maintained Kajabi platforms for courses, memberships, and coaching
programs
Uploaded, organized, and updated course content, videos, and digital resources
Set up and managed automations for customer journeys, onboarding, and upsells
Handled membership site management, user access, and troubleshooting
Analyzed performance metrics and prepared reports on funnel conversions and
engagement
Integrated Kajabi with third-party tools such as payment processors, CRMs, and
analytics
Provided technical support to clients and students for login or access issues
Customer Support Specialist , Sholary Singapore
January 2019- August 2023
Managed emails, calendars, and schedules for smooth daily operations.
Tracked tasks and projects using tools like Trello.
Supported customer inquiries and maintained CRM records.
Prepared reports, documented processes, and maintained SOPs.
Used Google Workspace, Calendly, and other tools to improve workflow efficiency.
Collaborated with teams to ensure projects and operations run seamlessly.
System Monitoring| Client Support, Rd Pawnshop Inc.
July 2016 - October 2018
Monitored company systems to ensure smooth operations and resolved technical
issues promptly.
Assisted clients with inquiries, transactions, and account-related concerns.
Provided timely support for login, access, and system usage issues.
Maintained accurate client records and documented case resolutions.
Coordinated with internal teams to escalate and resolve complex issues.
Handled customer service by addressing concerns with professionalism and
efficiency.
EDUCATION
June 2006 - March 2010
Bachelor of Science in Computer Science
Programming and Web Design
Western Mindanao State University
KEY SKILLS
Email and Calendar Management
Project Management
Data Entry and Report Creation
User & Client Support
Research and Data Analysis
Landing Page & Funnel Creation
Administrative Support
Course & Membership Management
Travel Arrangement
Email Marketing & Automation
TOOLS AN PLATFORMS
.
CRM Systems: HubSpot
Communication: Slack/Zoom
File And Cloud Management: Google
Business Automation & Workflow:
Workspace: Docs, Sheets, and Drive
Zapier, Calendly, and Loom
Project Management: Asana/ Trello
Design & Docs: Canva, MS Office,
AI: Fireflies, ChatGPT, and Gamma
Google Slides, and Kajabi
INTEREST
Traveling By Ferry
Designing an Outdoor Bathroom
Speedboat Watching
Chinese Drama Series and
Growing Succulent Cactus
Lstening to BTS
.
.
.
.
