Ivy Gikuhe

. . Ivy Mumbi Gikuhe-- in/ivy-mumbi-gikuhe254/ SUMMARY With 6 years of experience as Junior Office Admin at Seed Trust, specializing in Customer Service, Document Management,, Teamwork, and Time Management, I am adept at overseeing daily office operations and maintaining organized workflows. My skills in managing databases, handling communications, monitoring budgets, and preparing grant proposals position me as a strong candidate for the Business Admin role at The Industry Leader. EXPERIENCE Virtual Assistant - Contracting Coordinator Adelphi Medical staffing, LLC October 2022 - September 2023, Kennesaw, GA • Achieved significant business growth by securing 7 high-value contracts in under 12 months. • Demonstrated strong writing skills by completing a minimum of 5 comprehensive proposals each month. • Adopted an efficient inbox management strategy that brought order to several chaotic inboxes and improved team productivity. • Enhanced my productivity and efficiency by increasing my typing speed to 55 words per minute with 100% accuracy, streamlining data entry tasks and project output Customer Care Representative January 2021 - September 2022, Nairobi, Kenya M-KOPA • Collaborated with multiple departments to ensure our customers had a seamless and positive experience with us. • Consistently exceeded customer expectations by resolving issues promptly and effectively, resulting in increased customer satisfactionratings.• • Maintained a comprehensive product and service knowledge base, reducing average problem-solving time by 25%. • Achieved a typing speed of 45 words per minute with 100% accuracy, which boosted productivity and efficiency in data entry tasks. Office Admin September 2016 - July 2020, Nairobi, Kenya Seed Trust • Overseeing the daily operations of the office, ensuring that the office is well-organized and supplies are adequately stocked. • Keeping databases up-to-date with information on beneficiaries, donors, and stakeholders. • Handling incoming and outgoing communications, including emails, phone calls, and physical mail. • Monitoring and managing the NGO's budget, including tracking expenses and income. • Preparing and submitting grant proposals to secure funding for projects. • Coordinating the distribution of resources such as funds, equipment, and educational materials to beneficiaries. EDUCATION Master of Arts in iNternational Relations United States International University - Africa • Nairobi, Kenya • 2019 Bachelor of Arts in International Relations United States International University - Africa • Nairobi, Kenya • 2015 CERTIFICATIONS AI Career Essentials ALX AFRICA • 2024 • It enhances my ability to develop, implement, and manage AI-driven solutions, making me a valuable asset in today's tech-driven job market. Virtual Assistance ALX AFRICA • 2022 • Equips me with the necessary skills and knowledge to perform effectively in a remote administrative role. SKILLS Professional Communication, Document Management, Customer Service, Time Management, Team Collaboration and Problem Solving.