Ivy Geregali

IVY GEREGALI Customer Service Represenatative I am a polished and experience customer service representative offering strategic relationshipbuilding skills to customers. I am proficient in solving problems creatively. CONTACT- San Isidro, General Santos City RELEVANT EXPERIENCE Customer Service Representative Synergist Corporate Solutions| Feb 2020 - April 2021 Manages client's eCommerce business such as orders, and disputes, social media accounts, and email management. Contacting suppliers for order sheets and shipping updates Answering emails for order and general enquiry. SKILLS Customer Service Skills Product Knowledge Listening Skills Multitask Patience Provide excellent support to customers to ensure repeat business Customer Service Representative Ibex Davao| May 2018 - March 2019 Provides prompt resolution to customers' issues regarding their bill, subscription, connection issues, and other related concern. Process customer orders, applications, amendments, and requests. Positive Attitude Recommends potential products or services to clients by Attention to Detail collecting customer information and analyzing customer needs. Customer Service Representative Concentrix Davao | July 2016 - July 2017 Provides prompt and efficient solutions to Amazon Merchant's issues, such as order payment, profile, listings and other EDUCATION BACKGROUND BA Information Technology Notre Dame University| May 2015 related concerns. Liaise with other departments to resolve the merchant's concerns. Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.