Ivy Foronda

I am a flexible individual, always ready to learn different skills and acquire new knowledge. I'm enthusiastic in providing positive customer experience through excellent product and process knowledge and empathy skills. I'm a team player and never hesitate to help out colleagues to achieve overall goals.

I have a background on equipping agents to communicate effectively in English and to provide excellent customer experience.  

I have been recognized as a top performer for a year for helping agents reach their goals in terms of customer satisfaction. I have conducted analysis to understand why employees get low customer satisfaction ratings and formulate action plans on how to address these issues - whether with language, technical or process-oriented skills. 

I also have years of experience in writing blog posts and marketing articles.

As a Mass Communication graduate, I have a background in editing and creating materials in various mass media.

I aim to deliver and complete tasks with quality and with efficiency. My healthy sense of humor would also make it enjoyable to work with me.

With my desire to work as an online assistant, I have been taking courses on content management, web development and blog writing.