EKWEM IVY CHIDINMA
Palms court residence Ifite Awka, Anambra- -
PROFESSIONAL SUMMARY
Product manager and marketing/business growth expert with extensive experiences in delivering
exceptional project results. I excel in implementing streamlined processes for gathering customer
informations and functional requirement that drive business success. My expertise extends beyond
requirement gathering;I possess a deep understanding of intricacies involved in optimizing business
processes, system functionality and proficiency in analyzing complex business systems. As a creative
thinker with talent for innovative problem solving, I bring a unique blend of communication finesse,
analytical acumen to propel organizations towards excellence in achieving goals and vision.
SKILLS AND CORE COMPETENCIES
•
•
•
•
•
•
•
•
Strategic thinking
Communication skills
Content Marketing
Analytical skills
Reasearch
A/b testing
Customer
Support
system
Digital marketing
•
•
•
•
•
•
Product
roadmapping
Hands on Agile
Project Management
Copy writing & Editing
Hands on AXURE
Self Motivated and
Tech-savvy
•
•
•
Digital
marketing
expert
Use Cases
Problem-solving skill
PROFESSIONAL EXPERIENCE
MINISTRY OF WORKS ASABA DELTA STATE (NYSC)
Feb 2024- Feb 2025
Procurement Assistant
❖ Collaborate with procurement officer in reviewing and analyzing purchase requisition.
❖ Developing and Implementing procurement strategies
❖ Preparing and issusing requests for proposals (RFPs)
❖ Assist in Evaluating and selecting suitable suppliers
❖ Monitoring Suppliers performance and managing relationships
❖ Collaborated in managing inventory level and optimizing stock
STALLION GROUP OF COMPANIES
Jan 2023- October 2023
Product manager/ Customer Relation Officer
❖ Collaborated with the development Lead, Product Manager and program manager to
develop and implement project plans.
❖ Conduct market research and implement finds for data analysis
❖ Planning and execution of strategies for each product lifecycle
❖ Identifying gaps and resolving customer issues
❖ Identify target markets and creating product road map
❖ Work hand in hand with the administration for customer enhancement
❖ Accurate documentation of client internal and external data
FREELANCE
December 2023 -Feb 2024
Assistant Business Analyst
❖
❖
❖
❖
❖
❖
Joined in Facilitating a JAD session with Business owner, SMEs and the development team
Ensured traceability between business and functional requirement
Gathered business requirement and functional requirement
Created technical specification for the development team
Analyzed and synthesized business requiremens, developed system interface mapping requirements
Maximized the use of requirement/testing tools like Rally and Jira
FREELANCE
Jan 2024 – March 2024
Customer Service Virtual Assistant (Contract)
• Research relevant information related to the real estate industry to identify potential investment
opportunities or market trends.
• Coordinating virtual meetings by scheduling and organizing meetings using various platforms and
managing calendars.
• Communications with prospective clients to understand their needs, preferences, and requirements.
• Compiling comprehensive reports based on research findings, market analysis, and client interactions.
• Respond to messages, emails, messages and chats from various customers
• Manage issues or concerns relating to customers
• Respond to inquires of the products
Freelance | Lagos, Nigeria
Sept 2023 - April 2024
Administrative Virtual Assistant (Contract)
• Filtering, responding and organizing inboxes to keep clients on top of communication.
• Juggling appointments, meeting and deadlines to avoid conflicts.
• Creating digital systems for efficient document management.
• Accurately inputting information into excel, database clients system and share points.
• Provide customer assistance while updating the necessary stakeholders.
GTEXT HOMES ABUJA
March 2022-July 2022
Internship
• Successfully completion of 3 months internship on real estate sales covering real estate sales process
• Indepth property valuation process and documention verification.
• creating investment portfolio, financial advisory and basic construction evaluation.
• Client interaction, shadowing superiors during property showings and client meetings while learning
how to handle customer relations first hand.
• Marketing, helping with promotional materials, social media updates or oraganising marketing
campaigns
REVLINK SOLUTION
August 2022 – present
Remote high ticket closing
• Client communication; Enagaging with clients via phone call, email, or video calls to discuss offers,
negotiate terms, and answer questions.
•
•
•
Participated in conferences, symposia, and other events related to business networking, both as a
closer and as a participant.
Transaction management; Overseeing the closing process, ensuring all necessary documents are
completed and signed and coordinating with various parties (e.g buyers, sellers, agents and legal
proffessionls)
Follow-up; Maintaining communication with clients to ensure satisfaction and resolve any postclosing issues.
DONCELO GROUP OF COMPANIES, Anambra State
Aug. 2021 – Jul. 2022
Marketing representative
• Worked with marketing manager to develop and implement comprehensive advertising campaigns and
strategies.
• Responsible for marketing, advertising and promotional activites of the company.
• Generation of quality leads that anchors the business need to survive using traditional and digital
marketing platforms.
• Content creation; Developing marketing materials such as brochures, presentations and online content
• Sales support; Assisting the sales team by providing them with leads, material and information needed
to close deals.
• Tracking the effectiveness of marketing efforts and providing reports on performance and ROI.
PWAN GROUP OF COMPANIES
Feb 2021- June 2021
Sales agent
• Sourcing and negotiating all contracts with prospective clients.
• Conducted clients follow-up, both in-person and via phone or email.
• Creating website and blog and maintaining an online social media presence.
• Assisted with social media management, promoting news content, and engagements with
followers.
PROFESSIONAL DEVELOPMENT AND TECHNICAL PROFICIENCIES
EDUCATION
2021
Bachelor of Science – Marketing
Nnamdi Azikiwe University Awka
2025
National Youth Service Corps
Delta State
AFFILATIONS & PROFESSIONAL QUALIFICATIONS
•
•
•
•
•
Google, Digital marketing certification
Udemy, Product management
Great Learning Academy,Project Management
ALX , Virtual Assistant
Skills computer training institution, Diploma in computer.
LANGUAGES
English language | Igbo
