Ivy Diane Abregana

Versatile Operations and Customer Experience Specialist with extensive experience in Finance and E-commerce. Proven track record in managing high-net-worth (HNW) small business credit portfolios and resolving senior-level technical escalations. Highly proficient in Project Estimation, including material takeoffs and labor cost analysis. I specialize in streamlining communication workflows through professional email management and CRM tools like Klaviyo, ensuring that both technical project demands and premium customer inquiries are handled with accuracy and professional excellence.