Ivy Cristine Dulay

Curriculum Vitae IVY CRISTINE DULAY General Virtual Assistant Document Control Specialist Customer Service Management Bookkeeper ""I NEVER DREAMED ABOUT SUCCESS. I WORKED FOR IT!” I am a Top Performing Virtual Assistant with years of experience in Customer Service and as Data Entry Specialist. My outstanding organizational and communication abilities enable me to give my clients with accurate administrative support and customer service. I am productive, efficient, self-motivated, resourceful, and well-organized. I am always keen to utilize my great administrative and clerical skills while working remotely. I have deep knowledge with web research, email extraction, Google, Microsoft Office (excel and word), data entry, Google Docs, Google Spreadsheet, LinkedIn marketing, lead generation, PDF to excel and word, customer service, email and chat assistance, and product research. I am also a Proficient Bookkeeper. I provide updates to accounts payable and receivable updates, bank reconciliation, monthly accounts receivable, inventory management (safety stock), payroll and invoicing, and so forth. I used QuickBooks to send out invoices and receive payments from customers. It is with great excitement that I apply for the position of Virtual Assistant with your company. I look forward to contributing to your firm's growth and success by working hard to satisfy each and every one of our clients. With my entire devotion and enthusiasm, I will carry this project through to its completion. CONTACTS-- Aringay, La Union, Philippines - www.linkedin.com/in/ivy-cristine-dulay-gva-smm https://www.onlinejobs.ph/jobseekers/info/- https://www.facebook.com/ivycristinedulay/ https://www.upwork.com/freelancers/~-aa0788ed56f DON'T BE BUSY. BE PRODUCTIVE. ivy cristine dulay I-I +63 - I Aringay, La Union I Philippines WORK EXPERIENCES FULL-TIME THE ZAFRA REVIEW General Virtual Assistant January 2022- September 2022 The Zafra Review is a safe environment dedicated to promoting female views on topics affecting women. We wish to inspire other ladies by sharing stories of other females' accomplishments and hardships. It also encourages and supports female-owned firms since it gives female entrepreneurs a sense of security. I am responsible for giving remote help to professionals in business management. My responsibilities include conducting research and organizing data, engaging with clients or customers on behalf of their employer, and performing other secretarial tasks such as updating calendars and sorting documents. I conducted web research to identify the addresses and contact information for a given list of companies, and I developed presentations in accordance with the directions provided. I was promoted to a higher position because of my quality performance. PART-TIME CLIENT BASED via OVA VIRTUAL Private Virtual Assistant January 2022- July 2022 OVA Virtual offers virtual assistant service in almost all aspects of business that handles the greater part of work-related or personal tasks so you can devote yourself to accomplishing what matters most. I do secretarial work and provide day-to-day administrative support to my customer, which includes answering phones, managing correspondence, arranging appointments, and making travel plans. As a Personal VA, I ensure success. I have strong organizational skills and extensive expertise in a secretarial capacity. I am sensitive to my client's demands and work independently to give individualized administrative help. I maintained a consistent working relationship with the client, which, in the end, resulted in the development of an ongoing professional partnership. DON'T BE BUSY. BE PRODUCTIVE. ivy cristine dulay I-I +63 - I Aringay, La Union I Philippines WORK EXPERIENCES FULL-TIME PART-TIME TEN-FOUR READYMIX CONCRETE, INC. Administrative and Accounting Officer November 2013- December 2021 Client Based via Rocket VAs Certified QuickBooks Bookkeeper June 2021- December 2021 A Premiere Company that specializes in the production and distribution of high-performance readymix concrete and aggregates. I was responsible for processing the company's permits and licenses, in addition to preparing payroll and providing other administrative support for each business branch. In addition to that, I was in charge of billing, as well as customer accounts and equipment for dispatching. I was responsible for preparing invoices for sales, statements of accounts, formal receipts, and monitoring inventory of items. In addition to this, I organized the paperwork and transmissions, as well as the petty cash. In order to guarantee that an accurate accounting of the company's financial transactions has been made, I collaborated with other experts working in the accounting department, such as bookkeepers and account clerks. Over the past months, I've risen to the ranks of most efficient employees and earned a Challenger Bonus. Rocket VA is a major provider of business process outsourcing to creative businesses. We recruit and train top virtual teams to assist our clients in launching an effective, scalable, and profitable business with the ultimate goal of providing a world-class customer experience. I was responsible for all bookkeeping tasks, including accounts payable, receivable, payroll, and management reports. In addition to monitoring accounts and processing transactions from beginning to end, I aided in the compilation of financial reports. My daily duties involved maintaining correct financial records, preparing statutory accounts, utilizing spreadsheets, sales and purchase ledgers and diaries, recording and processing cash transactions, and arranging associated documents. I worked with the customer on a constant basis, which ultimately led to the formation of a long-term professional relationship. I used QuickBooks as my tool. DON'T BE BUSY. BE PRODUCTIVE. ivy cristine dulay I-I +63 - I Aringay, La Union I Philippines EDUCATIONAL BACKGROUND COURSES ATTENDED SKILLS Excellent verbal and written BOOKKEEPER VIRTUAL ASSISTANT MASTERY TRAINING JANUARY 2022 communication, critical thinking, problem-solving, and extensive knowledge of language and spelling. Outstanding computer skills and research-oriented VIRTUAL ASSISTANT TRAINING July 2020-August 2020 approach. Ability to multi-task Strong time-management skills and the ability to SAINT LOUIS COLLEGE- BACHELOR OF SCIENCE IN BUSINESS MANAGEMENT MAJOR IN FINANCIAL MANAGEMENT This is one of the chain of CICM Schools founded by the Congregatio Immaculati Cordis Mariae (CICM), a congregation of missionary priests established in the Philippines by Belgian missionaries to effectively carry out evangelization in different areas of the country. organize and coordinate multiple projects at once. Adaptability Creativity and reliability Customer service Product research Data Analysis Lead Generation Able to work under pressure Excellent attention to details Good decision making A love for learning Financial management trains you to handle personal and business finances. Balance sheets aren't everything. It includes short- and long-term goals, financial management plans, and investment selections. DON'T BE BUSY. BE PRODUCTIVE. ivy cristine dulay I-I +63 - I Aringay, La Union I Philippines TRAININGS ATTENDED QuickBooks Mastery Microsoft Excel Advanced Zoho CRM Introduction to Real Estate Virtual Assistant Bookkeeping Basic Refresher Facebook Shop Product Research Shopify Basic Apps and Operations Amazon FBA Ebay Product Listings Wix Website Creation Seller Central Operations (Revisit) Helium 10 Basic Navigation (Revisit) AMZ Scrapper Navigation Tactical Arbitrage Navigation (Revisit) Quickbooks Mastery The Basics of Zipbooks Amazon Dropshipping (Revisit) Bitrix 24 Management Shipstation Navigation Amazon E-Commerce Product Knowledge and Customer Service (Revisit) Advance Excel Operations Basic Photoshops and Adobe Photo Effects Sprint Telecommunications Product Knowledge Seller Central Operations Ecomhunt Navigations Edesk & Zendesk Navigations YEAR 2022 2021 2020 2019 DON'T BE BUSY. BE PRODUCTIVE. ivy cristine dulay I-I +63 - I Aringay, La Union I Philippines CHARACTER REFERENCES Complete Name: John Jynell Motilla Company: Amazon US and Shopify Position: Store Manager Phone Number: +63 - Complete Name: ·Ammie Apigo Company: Ten-four Readymix Concrete Position: Plant Manager Phone Number: +63 - Complete Name : Maria Editha Zafra Company: The Zafra Review Position: CEO Email:- Complete Name: Charlito G. Flores Company: Ten-four Readymix Concrete Position: Projevt Engineer Phone Number: +63 - Complete Name: ·April Rose Abad Company: Dency's Hardware Position: Assistant Supervisor Phone Number: +63 - I hereby declare that all informations stated in this CV are all valid and true. IVY CRISTINE DULAY Applicant - DON'T BE BUSY. BE PRODUCTIVE. ivy cristine dulay I-I +63 - I Aringay, La Union I Philippines