Ivy Camille Aporongao

IVY CAMILLE B. APORONGAO Summary Expertise in Customer Service. Exceptional interpersonal communication skills. Consistently meets and exceeds productivity goals. Qualify inbound leads, as well as prospect into ideal prospective customers. Sales Development experience; schedule meetings and create revenue opportunities for sales account executives. EXPERIENCE November 2016 – Present Leapforce Pleasanton, CA  Search Engine Evaluator  Conduct web based research and provide information evaluation for leading companies. September 2015 – March 2016 MyOutdesk Inc. Sacramento, CA  Outbound Appointment Setter for 1000Calls-A-Day (February 2016 – March 2016)  Circle Prospecting and Expired Listing  Schedule a phone appointment for interested leads  Inbound AE Assistant for lofty.com (January 2016 – February 2016)    Call Leads to qualify for evaluation Follow up through email for account triage Send appraisal forms for potential consignment  Outbound Sales Development Representative for lofty.com (October 2015 – December 2015)   Outbound calling to Homes for Sale leads to prospect for fine art, decorative art and collectibles Schedule a phone appointment with Account Executives for interested leads October 2013 – July 2015     ECE Consulting Group Inbound Customer Support for JM Prime - Amazon Inbound / Outbound Transactions (e-commerce) Handling Emails Process orders, returns and replacements Makati City, Ph  Team Lead for Burger King    Client’s point of Contact Manage team performance and accomplish daily report Take in Order and Escalated calls June 2011 – December 2012     Convergys Philippines Corporation Santa Rosa City, Ph Inbound Collections Care Representative for Sprint Collect payment for mobile phone services Process payment arrangement Perform basic Technical and Sales support tasks  Outbound Collections Care Representative for Bank of America    Collect credit card payment Process payment arrangements Conduct Income vs Expense for customers October 2007 – April 2011 Teletech Management Corporation Lipa City, Ph  Customer Service Representative for United Healthcare  Assist Health providers with their patients’ insurance inquiries  Process claims EDUCATION 1999 - 2003 University of the Philippines  Bachelor of Science in Biology  Major in Microbiology CONTACT INFORMATION  Email:  Mobile: - Los Banos, Phils