WORK EXPERIENCE
Licensed Financial Consultant & Assistant Unit Manager
Pru Life UK
Sep 2017 — Present
• Presenting to possible prospects and educating them about savings and investment
• Assisting the client in setting medium or long-term financial plans by evaluation current
financial status, lifestyle, investments, retirement or estate planning, educational or illness
funding, etc.
• Building, mentoring, and managing financial consultants
Online ESL Tutor
Bibo Global Opportunity
April 2015 — Present
• Teaching ESL/EFL students from different countries and various ages (kids, teen, and adult
learners) English lessons to improve their skills
Customer Service Representative
Ivy Bernadette C. Nobleza
PROFILE
Amaysim Philippines
Oct 2017 — Jun 2018
• Assisted clients in their inquiries as well as billing, troubleshooting, and account settings
concerns as the Front of Office Support for the 1st largest mobile virtual network
operator (MVNO) and 4th biggest telecommunications company in Australia
Content Writer
I am a passionate, creative, resourceful, driven, and
goal-oriented individual with diverse background in
various fields. I am open to learning new skills and
platforms with eagerness to contribute to
organizational growth.
My goal is to provide excellent service while delivering
the best results and meeting or even exceeding
expectations. I believe that with the right attitude,
everyone can succeed.
CORE STRENGTHS
Customer Service • Chat, Email, and Phone Support •
Client Relationship Management • Problem Solving &
Conflict Resolution
Writing, Editing, and Proofreading • Research • Oral
and Written Communication • Public Speaking and
Presentation • Teaching, Coaching, and Mentoring
Digital Marketing • Social Media Management •
Search Engine Optimization • Virtual Assistance •
Sales, Marketing, and Advertising
TECHNICAL SKILLS
Canva, Google Drive (Docs, Sheets, Slides), Dropbox,
Zendesk, Slack, Wordpress, Final Cut Pro, Mailchimp,
Manychat, Trello, Microsoft Office applications
basic HTML and CSS coding
INTERESTS
FilWeb Asia, Inc.
Jul 2011 — Apr 2013
• Produced well-written, pleasing, and custom-made outputs that respond to the unique
needs of diverse clientele, resulting in commendation from the clients
• Analyzed complex and diverse specs and research data for the development of well-written
productions
• Executed other related tasks and special duties, which includes content writing, marketing
campaigns, and SEO articles
EDUCATION
Philippine Normal University
Bachelor of Secondary Education major in English (2016)
- Scholar of the PHINMA Foundation Inc. from 2013 to 2016
- part of the delegation of Filipino students as Philippine Youth Ambassador of Goodwill for a
one-week cultural exchange program in Feb 2016, organized byJapan East Asia Network of
Exchange Students and Youths (JENESYS)
Undergraduate Specialization in Women's Studies (2015)
Liceo de San Pedro
High School Diploma, Class of 2010
- Member (2005 to 2010) and President (2009 to 2010) of LDSP Glee Club
- Fourth Year Representative of Supreme Student Government (2009 to 2010)
- Staffer (2004 to 2010), Sports Writer (2006 to 2007), Sports Editor (2007 to 2009), and
Feature Writer (2009 to 2010) of The Gatekeeper, the official school publication
- LDSP Glee Club Service Awardee (2010)
- The Gatekeeper Service Awardee (2010)
ORGANIZATIONS
Diamond Toastmasters Club (Toastmasters International)
Member
2019 — Present
Ang Lingkod ng Panginoon
arts, books, games, movies and TV series, music, pets,
photography, social media, socialization, traveling
Member
2018 — Present
Pinoy Reads Pinoy Books (book club)
CONTACT DETAILS
Cell: (-
Email:-LinkedIn: /ibconobleza
Skype: live:ivybernadette
Address: Baguio City, Benguet, Philippines
Member | Discussion Leader
2012 — Present
Christ's Youth in Action
Member
2014— 2016
PNU English Club
Member
2013 — 2016
