Ivy Ann Cuevas

IVY ANN E. CUEVAS Mobile Number: - Phone Number: - Email:-Skype: ivyann_cuevas PERSONAL DATA: City Address : Purok 7 Bago-Oshiro, Tugbok District, Davao City Date of Birth : June 17, 1978 Civil Status : Married Religion : Roman Catholic Citizenship : Filipino EDUCATION: Graduate Study: Master of Arts in Guidance and Counseling (Earned Units) University of Southeastern Philippines Bo. Obrero, Davao City Tertiary: Bachelor of Arts in Psychology (March 2000) San Pedro College 12 C De Guzman St., Davao City Secondary: Holy Cross of Mintal (March 1997) Mintal, Davao City Primary: Brgy. Isabang Elementary School (March 1990) Lucena City WORK EXPERIENCE: AS FREELANCER True Blue Heating and Air/ CRJ House Cleaning/ CRJ Remodeling/ The Regal Home Buyers (Full Time) 925 S Niagara St. Denver CO 80224 June 2019 – March 5, 2021 Designation: Operations Manager Tasks: - Oversee Company Operations - Quality Assurance - Recruitment - Training Specialist - Customer Service - Process Refunds/Disputes - Data Entry - Appointment Setter Real Inbound Consulting (On Call) Singapore March 2019 – October 2020 Designation: Operations Manager Tasks: - Recruitment - Manage Deliverables - Customer Service - Quality Assurance - Transcription Concrete Design and Repair (Part time) Marietta, Georgia US March 2019 – July 9, 2019 Tasks: Email Management Calendar Management Social Media Management Data Entry Chambers LLC (Part time) Forth Worth Dallas, Texas US January 2017 – March 2019 Tasks: Outbound Call Specialist Order Fulfillment Chat/Email Support Second Home (On Call) Los Angeles, California US December 2018 – March 2019 Tasks: Outbound Call Specialist Lead Generation/Research Governance Academy Los Angeles, California US March 2017 – March 2018 (Project Based) Tasks: Edit Website Content Does Powerpoint Presentations Email Management Tokenpay Los Angeles, California US January 2018 – December 2018 (Part Time) Tasks: Customer Support (Chat and Email) InBet Games – Virtual Assistant to a Sales Department Moscow, Russia December 15, 2015 – November 30, 2018 (Full Time) Tasks: - Hubspot Specialist (Generate Leads, Integrate Emails for Easy Tracking, Email Sequences, SMS and Do Voice Calls) Email Management Appointment Setting Outbound Call Specialist - Organize Meeting via Skype/Zoom Conference Call & Transcribe Meeting Notes Calendar Management Recruitment Specialist Training Specialist Appraisal Associates of North Georgia – Property Appraisal Specialist Athens, Georgia US January 1, 2013 – December 30, 2015 Tasks: Appointment Setting Outbound Call Specialist Data Entry Calendar Management Property Appraisal Report EatNow/Menulog – Menu Updates Specialist/Outbound Call Specialist/QA Sydney, Australia August 2014 – October 2016 Tasks: Menu Updating Outbound Calls Lead Generation Website Updating (Restaurant’s Menu) Data Entry Calendar Management Skills / Tasks: 1. Proficient in SALESFORCE, HUBSPOT, ASANA, TRELLO, Google Drive 2. Proficient with Skype, Hangout, Viber, Whatsapp 3. Proficient with Social Media Platforms such as Facebook, LinkedIn, IG, Twitter 4. Updating of Social Media (Twitter-through Hootsuite, Facebook, LinkedIn, Instagram) 5. Email Management 6. Data Entry Specialist 7. Checking of Pre-processed Tasks (Quality Assurance) 8. Outbound/Inbound Calls 9. Proficient in Microsoft Office (Word, Excel, Powerpoint) 10. Manage Calendar and Upcoming Events and Make Sure there is no Overlapping of Schedule 11. Online booking of Hotels and Flights for Holidays/Vacation 12. Book/buy Insurance Plans for Travel (Business, Leisure, Personal) 13. Hiring and Managing other Outsourcers 14. Scheduling Meetings 15. Researching 16. Online Shopping of Gifts for Special Occasions 17. Basic Accounts Reconciliation (check and balance) 18. Create Powerpoint Presentation and make a video presentation out of it Through Powtoon 19. Dropshipping, Order Fulfillment and Refunding Customers which orders were Not processed 20. Update/Edit Website OFFICE BASED JOB: Administrative Assistant to the Vice President for Academic Affairs (VPAA) Brokenshire College, Madapo Davao City June 2011 – December 2013 RESPONSIBILITIES AND ACCOUNTABILITIES AS ADMINISTRATIVE ASSISTANT TO THE VP FOR ACADEMIC AFFAIRS 1. Provide administrative support to ensure that office operations are maintained in an effective, up to date and accurate manner. 2. Organize and coordinate schedules and appointments with internal and external clients. 3. Organize business trips from flight to hotel accommodation and other necessities. 4. Does the arrangement of requests of budget for the expenses, transportation cost, insurance claims during the business trip. 5. Maintains a systematic record keeping of all documents in one’s possession and to exercise utmost confidentiality. 6. Prepares and organizes the meeting, agenda, meeting folders, venue for the meeting, reports and other things needed. 7. Takes and transcribes minutes of meetings and proceedings called by the VPAA. 8. Acts as a liaison between the Office of the VP for Academic Affairs and VP for 9. Finance and Administration and the President’s Division for updates and other matters. 10. Assists in analyzing academic data, reports and others, submitted by the Department Heads. 11. Academic Council and Management Committee. 12. Further ensures prompt submission of statutory requirements to partner institutions (CHED, DepEd, TESDA). 13. Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution. 14. Maintain office efficiency, plan and implement office systems, layouts and equipment procurement. Part-time Psychology Teacher Brokenshire College, Madapo Davao City June 2008 – October 2013 Subjects Taught: • General Psychology • Sport Psychology • Guidance and Counseling Guidance Staff Brokenshire College, Madapo Davao City November 2005 – June 2011 Basic Education Guidance Counselor - Reliever Brokenshire College, Madapo Davao City July 2005 – October 2005 High School/Grade School Guidance Counselor St. Peter’s College of Toril, Davao City June 2001 – March 2003 CHARACTER REFERENCE: Mr. Kris Magpuyo Freelancer/Colleague Mobile:- Ms. Annarizza A. Enjambre Manager/Co-Owner, TriCo Pharma Mobile #:- Ms. Elenie Hernandez Freelancer Mobile #:- Ms. Richelle Delos Santos Freelancer Mobile #:-