Ivy Ann Abella

 IVY ANN N. ABELLA Panadtaran, San Fernando, Cebu Mobile No. - /- Qualification Ability to assess the gauge, type, & quantity of material to use on a given project with necessary details such as location, environment, and purpose. Approaches issues with considerable efficiency, not sacrificing end-results Anticipates and effectively communicate the need for change PERSONAL INFORMATION Name : Ivy Ann Natividad Abella Home address : Panadtaran, San Fernando, Cebu Date of Birth : October 10, 1990 Civil Status : Single Age : 26 yrs. old Sex : Female Height : 5’6’’ Weight : 110 lbs Religion : Roman Catholic EDUCATONAL BACKGROUND Elementary School : North Central San Fernando Elementary School High school : Notre Dame Academy College : Cebu Aeronautical Technical School EMPLOYMENT HISTORY Market Researcher Specialist : : Research market conditions in local, regional, or national areas to determine potential sales of a product or service. May gather information on competitors, prices, sales, and methods of marketing and distribution. May use survey results to create a marketing campaign based on regional preferences and buying habits. Head Office :  Orem, Utah  Destination : Western Wats Philippines Location : Lapu-lapu, City, Cebu Philippines Position : Market Researcher Inclusive Date : July, 2008 – November, 2008 Technical Support Representative Head Office :  Charlotte to Tampa, Florida  Destination : Sykes Asia Inc. Location : Panagdait, Mabolo, Cebu City, Philippines Position : Technical Support Specialist Inclusive Date : December, 2008 – February ,2009 (Project Based) Customer Service Representative : Call center entails communicating with different customers to furnish information to their queries regarding various services and products of the organization. Their main intension is to project the organization’s image professionally through telephone interaction. The representatives also deal with customer complaints and propose suitable appropriate solutions. Head Office :  Charlotte to Tampa, Florida  Destination : Sykes Asia Inc. Location : Panagdait, Mabolo, Cebu City, Philippines Position : Customer Service Specialist Inclusive Date : March, 2009 – July, 2011 Freelance Instructor : Instruct/coach groups or individuals in exercise activities and the fundamentals of sports. Demonstrate techniques and methods of participation. Observe participants and inform them of corrective measures necessary to improve their skills. Those required to hold teaching degrees should be reported in the appropriate teaching category. Position : ZUMBA INSTRUCTOR Inclusive Date : March, 2011 - February, 2013 Customer Service Representative Head Office :  Charlotte to Tampa, Florida  Destination : Sykes Asia Inc. Panagdait, Mabolo, Cebu City, Philippines Position : Customer Service Representative Inclusive Date : March, 2013 – October 2013 Level 2 Technical Support Representative : Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; Follow up and make scheduled call backs to customers where necessary; Stay current with system information, changes and updates. Ability to speak and write clearly and accurately; Demonstrated proficiency in typing and grammar. Willingness to co-operate with others and work to the greater good. Head Office :   3285 Northwood Circle Eagan, MN55121 United States Destination : Stream Global Services / Convergys Position : Level 2 Technical Support Professionals  Inclusive Date : November 27,2013 – PRESENT HIGHLIGHTS OF QUALIFICATION *Can speak English fluently and can work with minimal supervision. *Can talk, think and type. * Strong personal communications skills *Tolerant and flexible, adjusts to different situations. * Demonstrated ability to work effectively as a part of a team. * Established good working relationships with customers/clients.