Ivy Jane Jordan-Aguirre
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Summary: World-class administrative and technical support with over 12 years of work experience.
Consistent track of success as a virtual assistant. Strong performance in delivering ethical and good
business practices. Resourceful and eager to learn new skills for career advancement.
RELEVANT EXPERIENCE
Ecommerce Virtual Assistant
October 2014 – June 2017
Fine Leatherworking, Berkeley, California
• Build up social media following up to 30% using Pinterest and Instagram in 1 year.
• Expand customer base through strategic social media marketing methods up to 50% within two
years.
• Upgrade systematic database processes for company advertising, marketing and social media
goals in 1 year.
• Amass product sales and revenues up to 38% in 1 year.
• Outstanding support using ecommerce platforms and applications like OpenCart, Aweber and
Google Analytics to achieve sales growth.
Technical Support II
June 2014 – September 2014
Sykes Asia Cebu, Philippines
• Implement systematic processes using chat support to engage customers
Technical Support II
September 2013 – June 2014
Convergys Cebu, Philippines
• High – caliber remote software troubleshooting in solving technical laptop issues that makes
the customer happy.
Administrative Officer
Saint Uriel Security Training Institute Inc., Philippines
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February 2, 2010 – August 22, 2013
Maintain successful business partnerships with other affiliated agencies within two years.
Graduate hires raise up to 30% after expanding student training that includes computer and
English programs to equipped them modern practices.
Improvise general office duties for automated processes for training and reporting that resulted
in 50% employee satisfaction within three years.
Boost in international graduate hiring about 5% with contribution to standards in student
training to be fully prepared for international requirements.
Successfully review and awarded agency contracts and government training agreements for
continuing education up to five years.
Profits raised up to 30% for implement good financial reporting and bookkeeping services
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Increase public awareness up to 10% with the use of Facebook marketing and website
information targeted to tech savvy students.
Customer Support and Researcher
Western Wats Philippines (now SSI)
MEPZ 2 Mactan Cebu, Philippines
June 13, 2005 – April 15, 2009
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Perform daily outbound collection of information from consumers for a specific product or
service without contamination within 4 years
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Communicate fluently in English to random U.S consumers on different survey topics and
issues.
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Went through rigorous training for company requirements on project’s objectives, formats and
approach for 100% performance.
Admin Support Executive
Creative Nations International
Cebu Business Park, Ayala Cebu City, Philippines
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March 15, 2004 – August 31, 2004
Organize and coordinate general administrative systems that connects third party suppliers
and trade shows.
Provide error free sales reports to advise team members for upcoming product shows.
SKILLS
Administrative support, Telephone Support, Customer Service, Technical Support, Computer Graphics
Editing, Office Management, Travel Planning, Data Entry, Google Analytics, Audio Transcription,
Internet Research, Email Management
EDUCATION
Barrio Planners Inc.
Quick books Training Program I
July 2017
Genetic Computer Institute Inc.
International Diploma in Computer Studies
May 2005
Saint Theresa’s College, Cebu, Philippines
BA Mass Communications
March 22, 2003
CERTIFICATIONS AND AUTHORIZATIONS
Authorize to work in the US MSC-
