Ivory Yacat

I’m a remote professional with proven experience in Influencer Marketing, Customer Support, and eCommerce operations, working with DTC brands, wellness startups, and agencies across the globe.

In influencer marketing, I’ve managed end-to-end campaigns—from outreach and onboarding to gifting, content tracking, and reporting. I know how to spot the right creators, craft compelling messages, and build lasting partnerships that drive conversions. I’m experienced with tools like Aspire, Shopify, Google Sheets, and TikTok Shop, and I’m comfortable managing 100+ conversations weekly while keeping details sharp and organized.

On the customer service side, I’ve supported eCommerce brands via email, chat, social media, and helpdesk platforms like Gorgias, Zendesk, and Shopify Inbox. I specialize in human, brand-aligned communication that turns inquiries into loyalty. Whether I’m handling order updates, escalations, or feedback loops, I stay calm under pressure and solution-focused—always with empathy and efficiency.

I also have a strong eye for workflows. I’ve written SOPs, edited macros, and coordinated with remote teams to streamline both customer and creator touchpoints. I take initiative, adapt quickly to shifting needs, and thrive in fast-paced environments where communication, follow-through, and clarity matter.

My superpower? I genuinely love connecting with people—whether it’s making customers feel heard or helping creators shine. I don’t just check boxes; I look for ways to improve systems, support growth, and make things run smoother for everyone involved.

If you’re looking for someone who can wear multiple hats, deliver results, and bring energy and ownership to your team—I’d love to chat!