Ivory Joy Punzalan

Education Bachelor of Secondary Education- Major in English Northern Negros State College of Science and TEchnology- Online Course Certificates / Completion: General Virtual Assistant, Virtual Executive Assistant, Email Management, Project Management, Calendar Management, Wordpress Transaction Closing Coordinator in Real Estate, Recruitment and Talent Acquisition Ivory Joy Punzalan HR RECRUITER Contact --Purok Moscovado, Brgy Poblacion, Toboso Negros Occidental, Philippines 6125 About Me Detail-oriented and resourceful HR Recruiter and Virtual Assistant with over 4 years of combined experience in recruitment, administrative support, and client relations. Skilled in sourcing, screening, and onboarding candidates, while managing calendars, documents, and communication flows for busy professionals and remote teams. Known for excellent interpersonal and organizational skills, strong work ethic, and the ability to work independently in fast-paced, virtual environments. Passionate about helping businesses grow through efficient hiring and streamlined support. Areas of Expertise Talent Sourcing & Candidate Screening End-to-End Recruitment & Onboarding Interview Scheduling & Calendar Management Employee Relations & Internal Communication HRIS & ATS Software (e.g., Zoho, BambooHR, Workable) Resume Reviewing & Job Posting Administrative Support & Document Management Email & File Organization (Google Workspace, MS Office) Client and Team Coordination Time Management & Task Prioritization CRM Tools & Data Entry Confidentiality & Professionalism Problem-Solving & Process Improvement Virtual Meeting Setup & Follow-up (Zoom, Google Meet) Experience/s Recruitment and Hiring Specialist / Executive Assistant (Remote – Real Estate Industry) January 2021 – December 2024 Coordinated and managed the full-cycle recruitment process for virtual assistants and administrative staff, including job posting, screening, scheduling interviews, and onboarding. Maintained accurate employee records, contracts, and digital files in compliance with company standards. Served as the main point of contact for client and employee communications, ensuring a smooth hiring process and prompt issue resolution. Utilized project management and CRM tools to track recruitment tasks and deadlines. Created and implemented workflow systems that improved hiring turnaround time by 20%. Talent Sourcer / Cold Caller (Real Estate Virtual Assistant) December 2022 – February 2025 Sourced and screened potential candidates for real estate teams using lead generation platforms, CRM databases, and social media. Evaluated candidate qualifications through phone screenings and aligned prospects with client needs. Maintained a pipeline of qualified candidates and tracked performance metrics for conversion rates and hiring success. Updated and organized applicant data to support efficient follow-ups and reporting. Real Estate Transaction Closing Coordinator VA Period: January 2021 – December 2024 Coordinated end-to-end transaction processes, ensuring timely and accurate document submissions. Acted as the primary point of contact for clients, addressing concerns and streamlining communication. Implemented organizational systems to improve workflow efficiency by 20%. HR & Customer Support Representative (Remote Support Role) January 2023 – February 2025 Provided real-time support to internal teams and external applicants, responding to inquiries regarding job roles, applications, and HR processes. Handled pre-employment documentation, candidate onboarding checklists, and compliance tracking. Maintained a 95% client and applicant satisfaction rate by addressing concerns with professionalism and confidentiality. Research & Training Coordinator (Secondary Education – English Focus) June 2018 – June 2022 Facilitated workshops and internal training sessions focused on communication, research, and interpersonal skills development. Coordinated with school administrators for faculty development planning, student progress monitoring, and mentorship programs. Led curriculum development initiatives, helping new teachers transition into their roles effectively. Core Qualification/ s Excellent time management abilities, strong sense of organization, focus on the details, great communication skills both in writing and speaking. Well-organized and can find answers quickly and keep operations running smoothly. Calmer, more efficient, and appears more competent. Knowledgeable about how customer success and training will be easier to me.