Ivory Cervantes

Ivory SKILLS -Amazon PPC -Keyword Research -Graphic Design -Communication -Customer Service -Google Spreadsheet/Excel -Word Office -Data Analysis -Email Sorting -Order Processing -Organization -Copywriting -Written Communication APPLICATION -AmazonSeller Central -Helium10 -Amazon Scout -Asana -Canva -Dropbox -Foxit -Google Docs, -Sheet&Slides -Google Calendar -Keepa -Loom -Microsoft -Excel,Word, -Powerpoint -Merchant Words -RevSeller -Profit Hunter -Skype -SnagIt -Teamviewer -Wix -Worldtime Buddy EDUCATION University of Southeastern Philippines BS in Electronics and Communication Engineering School Year- OBJECTIVES Desire the position of an Amazon PPC Specialist. Bringing a wealth of experience and skilled in administering most of Amazon e-commerce tasks - from customer service, wholesale product sourcing, title, bullet points, image infographics listing optimization, proven success in PPC (pay-per-click) and self-motivated to succeed in helping Amazon sellers to run campaigns and convert more sales. With special talent in Canva and Pixlr to create great social media image posts and content, run campaigns for better reach and engagement. WORK EXPERIENCE Amazon PPC Specialist | Amazon, eBay, Etsy, Shopify SEO, infographics and listing optimization (August 2017 - present part-time work-from-home) ● Conduct Amazon keyword search and run PPC (pay-per-click) campaign for Amazon sponsored products to get target return of sales ● Amazon Sponsored Products, Brands, and PPC management analysis and troubleshooting ● Thorough Amazon product listing page optimization, title, bullet points, lifestyle and brand content infographics image design enhancement, upload in bulk through CSV. Ensure optimized content is live and create a case if necessary. ● Create cases to update categories, FBA fees reimbursement, or fix any issues. ● Develop and promote content through social advertising ● Research variety of methods to determine correctly and curate sourcing profitable Amazon wholesale product ● Listen, respond, ask questions and engage through different social media platforms ● Demonstrates winning Social Customer Service techniques such as empathy, patience, advocacy, and conflict resolution ● Takes charge in placing an order, returns, exchange, and warranty ● Initiate responses to negative especially with positive feedback and reviews Social Media Content and Campaign Manager | August ‘17 - May ‘18 work-at-home - run and promote content through social advertising, design using Canva, schedule social media post, boost, and run campaigns Using various social media platform to build strong media communities by administering campaigns to convert likes, shares, and interactions from customers to eCommerce page, converting to sales Appen Global | Project based| Sept 17– May 2018 work-at-home Crowdsourcing – research variety of methods to determine correctly assigned task and curate together data for presentation Inbound Call Center Experience Offsourcing Phils Inc., | Customer Service Rep | Jul 16 to Sept 17 VXI Global Solutions Inc., | Technical Support | Jun 14 to Jul 16 Ibex Global Solutions | Billing and Sales Specialist | Oct 13 to May 14 Startek Int’l Limited | Customer Service Associate | Oct 12 – Oct 13 SP Madrid Law Firm | Account Associate | Oct 11 - May 12 Teletech – Pasay | Member Relation Associate | Jan 11 - May 11 Casino Gaming Work Experience DavaoHold’em/FRB Poker Club | Gaming Manager | Apr 2008- Nov 2010 •Instrumental in security responsibilities surrounding poker gaming are respected Full House/Pacific Poker Palace | Poker Card Dealer | Dec 2006 – Apr 2008 •Interact with casino players, shuffle cards, change cash into casino chips, deal the cards and verify the winner. Administrative Work Experience Boracay SandCastles Apts & Resorts | Sales and Reservation Manager | Jan - Jul 06 •Practiced multitasking in resort admin operation, and resort and ticket reservations New World Travel Corp. | Reservation Officer - Helping travelers find the right accommodations, facility, amenities and airline itinerary