Experience
Ivory
Bracey
Product Support
&
Front-End Web
Development
ivorybracey.com-linkedin.com/in/ivorybracey
github.com/IvoryB
Summary
Product Support Specialist and
Front-End Web Developer
fluent in HTML, CSS, and
Bootstrap. Experienced with
JavaScript and Google
Analytics.
Training & Education
Codetalk, St. Joseph Center
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16-week intensive
Front-End Developer
Bootcamp.
Developed multiple
projects ranging from
pixel-perfect PSD to
HTML pages to
multi-page fully
responsive Bootstrap
sites containing jQuery.
Utilized both WordPress
CMS and local MySQL
database on Apache
server.
Designed interfaces with
Sketch and Pixelmator.
Bachelor of Arts
2012
Psychology & Sociology
University of Nevada, Reno
Product Support Specialist
Jazva, Pasadena, CA
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2018 - Present
Providing support to clients via Zendesk, phone, email,
and video chat.
Creating and updating knowledge base articles.
Documenting software bugs and requests for custom
features using Asana.
Creating instructional documentation for users.
Web Developer (freelance)
Power Stars Universe, Los Angeles, CA
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Designing and developing website for Power Stars
news and content with the goal of increasing fan
engagement.
Utilizing Bootstrap 4 to allow responsive viewing of
comic book content on web and mobile devices.
WordPress Web Developer (contractor)
Wonderment Apps, Burbank, CA
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2017 - 2018
2017 - 2018
Creating customer websites with and without theme
frameworks.
Optimizing custom graphic elements and iconography
as required by project, to the standards of today’s
devices.
Diligently tracking time and project progress through
the utilized tools of the organization.
Google Ads Quality Rater (telecommute) 2015 - 2016
ZeroChaos, Orlando, FL
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Evaluated the relevance of ads, as they relate to user
searches, to ensure user satisfaction.
Reviewed and categorized web pages to prevent
advertisers from appearing alongside undesirable
content.
Assessed the quality of YouTube and Google Play ads
to maximize customer impact.
*happy to relocate
