Ivona Carcedo-Mausisa
Recruitment Manager | Virtual Administrator
Professional Customer Service Support with more than 4 years of mixed experience in Live Chat, Phone & Email
Support specialising in Sales & Marketing and Technology. Also, has solid experience in Recruitment specialising
in talent mapping, talent pooling, scheduling and holding online interviews.
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WORK EXPERIENCE
Recruitment Manager
Ezra Digital Marketing Agency (Ad hoc only)
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02/2018 – Present
Pittsburgh, PA
Achievements/Tasks
Unit 1 Zonta Apartment, Don
Vicente Cariños St., Barangay
Rizal 6606, Sogod, Philippines
Handles and manages the end-to-end recruitment to hire new talents for tech roles such as Software
Developer, WordPress Developer, QA Wesbiste Tester, Copywriter, Accountant and Non-profit Researcher.
Recruitment Administrator
Expert360
SKILLS
07/2016 – 11/2017
Live Chat & Email Support
Sales & Marketing
Sydney, Australia
Achievements/Tasks
Assisted in almost all email correspondence between candidates and the company. The first point of
contact in scheduling appropriate interviews with hiring managers.
Reviewed CV's, LinkedIn profiles for talent pooling and invited a number of qualified candidates for initial
interviews. Has conducted end-to-end internal recruitment for remote team.
Ensured that candidates would have great experience during the entire recruitment process and assisted
in ensuring that new employees were across all important on-boarding documents and team meetings
during their first month in the company.
Recruitment
Writing and Editing
Contact: Stephanie Graf –-
Emotional Intelligence
Social Media Marketing Manager
yofreesamples.com
12/2013 – 03/2015
Decision Making
Teamwork
Negotiation
Boston, New York
Achievements/Tasks
Wrote website contents for free samples/coupons in a daily basis and promoted them via social media
platforms e.g. Facebook and Pinterest.
Contact: John Clark –-
Public Speaking
Live Chat Support for Sales
Qualfon Contact Services
Research & Strategy
07/2012 – 07/2013
Cebu City Philippines
Achievements/Tasks
Successfully hit individual monthly sales target and constantly passed monthly QA evaluation.
Customer Service
Phone support
Moved more than 100 chats to sales, thus, successfully helped the team achieved monthly sales goals.
Academic Writer & Researcher
Cebu-Seoul Software International
05/2011 – 06/2011
LANGUAGES
English
Tagalog
Cebuano
Cebu City, Philippines
Achievements/Tasks
Successfully delivered desired results as outlined by international clients. Had written more than 50
articles during employment.
EDUCATION
Bachelor of Arts Major in Political Science
University of the Visayas, Main Campus
06/2007 – 03/2011
Cebu City, Philippines
Courses
Political Science, The Philippines Constitution,
Political Law, LGU, International Law, Law of
Obligations and Contracts
