Ivon Pahe

IVON PAHE MWACHIRO General Virtual Assistant | Executive Assistant Location: Kenya Portfolio: https://www.canva.com/design/DAGnYS_g8fA/SgoDyyJAGcZWO-B4n4RvEw/edit PROFESSIONAL SUMMARY Resourceful and detail-oriented Virtual Assistant and Executive Assistant with 3+ years of experience supporting executives, managing operations, coordinating schedules, handling communication, and improving workflow efficiency. Strong ability to streamline processes, manage multiple priorities, maintain confidentiality, and deliver high‑quality administrative, technical, and operational support. Known for reliability, adaptability, and proactive problem-solving. CORE SKILLS & TOOLS Administrative & Executive Support: Calendar management, inbox management, appointment scheduling, travel coordination, meeting preparation, reporting, data entry, transcription. Communication: Email drafting, client follow-ups, live chat support, professional communication, documentation management. Project & Task Management: Trello, Asana, ClickUp, Notion, Monday.com. Documentation & Office Tools: Google Workspace, MS Office Suite, Google Docs/Sheets/Slides, data organization, formatting, proofreading. Automation & Operations: Zapier, Airtable, CRM management (HubSpot, Zoho, GoHighLevel, Salesforce), workflow setup. Creatives & Social Tools: Canva, light social media management, content scheduling (Buffer, Hootsuite), simple graphics. Other Tools: Slack, Zoom, Google Meet, Loom, Dropbox, OneDrive, Calendly, Time management tools, File organization. PROFESSIONAL EXPERIENCE Executive Virtual Assistant Savannah Industries and co. (Remote —-) Managed executive calendars, scheduled meetings, and coordinated weekly planning sessions. Organized files, prepared briefs, updated internal documents, and maintained operational workflows. Handled email management, filtered priority messages, and drafted professional correspondence. Coordinated travel, created itineraries, and arranged logistics. Improved scheduling efficiency, reducing conflicts and missed appointments. Created SOPs and improved documentation for consistency. General Virtual Assistant (Freelance) Remote —- Provided administrative support including data entry, research, and document preparation. Managed client inboxes, follow-ups, and task tracking. Assisted with light social media tasks: content formatting, captions, scheduling posts. Conducted market research, compiled reports, and summarized key findings. Organized databases and maintained accurate client records. Streamlined manual tasks, improving workflow speed and reducing errors. Executive VA Safari Center (Remote-) Supported executives with day‑to‑day tasks and operational coordination. Scheduled appointments, managed CRM updates, and organized client communication. Performed data entry, maintained spreadsheets, and tracked project progress. Ensured deadlines were consistently met with organized systems and reminders. ACHIEVEMENTS Reduced email backlog for clients by 70% within the first month. Managed calendars with 99% accuracy, eliminating scheduling conflicts. Improved document organization system, reducing file retrieval time by 50%. Successfully coordinated and managed 30+ weekly tasks across multiple clients. Streamlined onboarding processes, improving client workflow efficiency. EDUCATION Relevant Training & Certifications Bachelor of arts in Social Work - Maasai Mara University -) Virtual Assistant Training- Alison (2021) Google Workspace Essentials- Alison (2021) Project Management Basics- Alison (2021) Customer Service Skills- Alison (2021) REFEREES. DR. KENNEDY ONYIKO COD. SOCIAL STUDIES MAASAI MARA UNIVERSITY Tel:- ALICE NJARI UASIN GISHU BRANCH COUNTY COORDINATOR RED CROSS CONTACT: Phone:- MR. JOSIAH NYAMOHANGA DIRECTOR, ROYAL PILLAR SCHOOLS CONTACT: Phone:-. Email:-