Ivee Velasco

 IVEE B. VELASCO 12A San Marcos San Pablo City, Laguna, 4000 Mobile: - Email: - Landline:- Personal Details Summary: Achieved a Bachelor’s Degree in Commerce major in Management. Extensive Sales and Customer Service experience Worked as a Data Collector for Bureau of Agricultural Statistics (April-May 2000) and for National Statistics Office (March-May 2003) Proficient in oral and written communication using Filipino and American English Skills and Achievements: Effective Communication Strong presentation skills and confidence demonstrated by experience of delivering presentations to colleagues and administrators. Administration Excellent ability to plan ahead and manage time effectively. Basic Accounting Skills Working knowledge of Microsoft Windows Application Software (Word, Excel, PPT) Knowledge of the Internet and Basic Adobe Photoshop Sales Knowledge Wide experience in sales and customer service helped me to understand individual differences, resilience, valuing commitments and maturity. Activating new accounts and product line expansion to facilitate the achievement of monthly sales objective. Special Skills: Kickboxing Driving Skills (Rest. 2, Non-Professional) Educational Attainment:- LAGUNA COLLEGE, San Pablo City Bachelor of Science in Commerce, Major in Management- LAGUNA COLLEGE, San Pablo City High School- San Pablo City Central School Elementary Work History: August 8, 2016-Present Part-Time English Teacher(Acadsoc Limited)/ Self-employed Teaching English to foreign students through the internet Online retail selling July 9, 2012-April 8, 2016 Li & Fung Philippines Inc. Senior Representative-Modern Trade Services Accountable and responsible to achieve annual sales target for Regional Accounts (Supermarkets, Groceries and Drugstores) Basic Call Procedure Compliance Compliance with Basic Call Procedure 1. Planning and Preparation *Creation of Journey Plan *Setting sales objectives using SMART approach (Specific, Measurable, Actionable, Relevant, Timely) 2. Situation Analysis and Merchandising *Stock Availability *Display-quantity, quality and location *Pricing *Promotional Activities 3. Review and Prioritize *Review Call Objectives based on store check *Confirm Objectives *Prioritize Objectives (saleable products, brand blocking, share of shelf, new product) *Final Preparation to sell (prepare the order, availability of selling tools) 4. Selling Presentation 5. Positive, Well-timed and Realistic Closing of Sales 6. Report, Administration and Analysis Ensure directives are executed according to plan in al Regional Accounts Timely execution of promotional activities planned by Principals Maintain and build strong relationship with customers Provide feedback on issue that requires immediate attention. Look out for competitor activities and work with Principals and Marketing to formulate counter strategies Accounts Receivables and Collection Efficiency Management Monthly Operations Review Presentation September 29, 2010 to ICO Family Enterprises, Inc. (Lamoiyan Corp. Distributor) March 31, 2012 (ACCOUNT CLOSED) Key Accounts Specialist Handling key accounts of Lamoiyan Corporation in terms of customer retention, assortment of products (household products) and line expansion Regular consultation with the buyer to build trust and good working relationship despite of accounts’ political background. Compliance with Basic Call Procedure Coordinating with logistics for delivery arrangement Handling merchandisers Accounts Receivables and Credit Management Monthly Operations Review Presentation October ’09 to June ’10 Isopharma Inc. (Novartis Healthcare Marketing Arm) Medical Representative Detailing of Novartis prescription drugs for pain management (chronic & neuropatic), gastric acid disorders and labor induction medication *VOLTAREN (Diclofenac Sodium) *TEGRETOL (Carbamazepine) *SYNTOCINON (Oxytocin) *PHAISOM Checking inventory and off-take of carried prescription drugs from hospital pharmacies and independent drugstores Alignment meetings and coordination with DSM for an effective work plan, execution, and positive results Achievement of monthly Call Target On-time submission of Monthly Administrative Reports June ’08 to May ’09 24/7 Customer, Makati (Optus Mobile) Inbound Customer Service Representative (Australian Account) Listens attentively to customer needs and concerns; demonstrates empathy. Greets customer in a courteous, friendly, and professional manner using agreed upon procedures Clarifies customer requirements; probe for and confirm understanding of requirements or problem. Handles mobile rate plan enquiry and billing concerns Giving an accurate and effective solution to the customer’s problem Providing excellent customer service experience May ’06 to April ’08 CONVERGYS, Makati (ONSTAR-GENERAL MOTORS) Customer Service Representative Greets customer in a courteous, friendly, and professional manner using agreed upon procedures. Clarifies customer requirements; probe for and confirm understanding of requirements or problem. Listens attentively to customer needs and concerns; demonstrates empathy. Explains the product properly to encourage customers to renew subscriptions. Up sells hands-free calling minutes, subscription plans and products to the customers. Providing effective rebuttals for every customer’s refusal. May ’05 to April ’06 Laguna Metts Corporation, Biñan, Laguna Purchaser October ’04 to March ’05 Monde Nissin Corporation, Sta Rosa Laguna Data Encoder September ’03 to July ’04 SM Cinema Lucena Porter ON THE JOB TRAININGS: DIGITELSAN PABLO CITY BRANCH (Customer Care Department) SOCIAL SECURITY SYTEM REGIONAL OFFICE (Records Department) TRAININGS AND SEMINARS ATTENDED LI & FUNG SALES TRAINING (July 25-31, 2012 /LF Philippines Office, Ortigas) GETTING GRAMMAR STRAIGHT For Effective Communication ( November 5-8, 2012, LF Office) FUNDAMENTALS OF KEY ACCOUNT MANAGEMENT( June 3, 2013,/LF Office, Ortigas) STEPPED CALL PROCESS TRAINING (May 8, 2015/ Astoria Plaza Hotel, Pasig City) PERSONAL INFORMATION: Date of Birth: March 23, 1981 Place of Birth: San Pablo City Age: 36 years old Sex: Female Nationality: Filipino Religion: Iglesia Ni Cristo Civil Status: Single Height: 5’2” Weight: 65 kgs Character References are available upon request. I assure that the above personal information is true and done with my consent. Ivee B. Velasco APPLICANT