Ivanka Louie Cerida

 IVANKA LOUIE S. CERIDA Block 4-L6 City Homes Mactan, Kagudoy Road Basak Lapu-Lapu City, Cebu Philippines 6015 -- OBJECTIVE To obtain a position in the organization has offers challenge and opportunity for my career development and at the same time serve the organization to the best of my capabilities. I would like to gain new skills while utilizing my current area of expertise of procurement and employee satisfaction service within a positive team environment. PROFESSIONAL EXPERIENCE Company: Triple Star Travel and Tours Inc. (Air Asia Philippines Inc. General Sales Agent (GSA) Date: August 2017 – Present Position: Tour Specialist/Reservation Officer Address: Pre-departure Area, Mactan-Cebu International Airport Lapu-Lapu City, Cebu Philippines, 6015 Company: MIASCOR Ground Handling Corporation Date: November 2014 – February 2017 Position: Passenger Service Agent (PSA) Address: International Departure Level, Mactan-Cebu International Airport Lapu-Lapu City, Cebu Philippines, 6015 Company: MIASCOR Ground Handling Corporation Date: September 2016 – February 2017 Position: Supervisor (China Eastern Airlines) Address: International Departure Level, Mactan-Cebu International Airport Lapu-Lapu City, Cebu Philippines, 6015 AIRLINES HANDLED Airbusan Tiger Airways China Eastern Airlines Jin Air Mandarin Airlines China Airlines Vanilla Air SKILLS AND COMPETENCES A self motivated team player, with excellent confidence and commitment Excellent grasping capability and understanding the concept clearly Wellversed in MS office that includes MS word, MS excel, PowerPoint Computer literate and proficient in using Amadeus system A dynamic, outgoing, flexible, through and organized candidate Excellent customer service skills which provide solutions and meet client concerns Enjoy dealing with the public, strong interpersonal and communication skills Ensure smooth operation in the airport through handling complaint efficiently and to ensure prompt check-in Help and provide excellent assistance to the public TRAININGS ATTENDED International Passenger Handling and Services Training (IPHS)August 2014 SITA departure Control SystemOctober 2014 Navit Air System TrainingOctober 2014 Canadian Fraudulent, Document and Imposter Detection TrainingJune 2015 Dangerous Goods Training Category 9 March 2015 Local Departure Control System (LDCS)August 2015 Airside Safety Training August 2015 World Tracer Web TrainingMarch 2016 Aviation SecurityJune 2016 Amadeus Altea SystemJune 2016 Health and Safety environmentJune2016 Travel sky ( E-term)October 2016 SkySpeedAugust 2017 PERSONAL DATA Age: 25 years old Height : 5’2 Date of Birth: May 20, 1994 Place of Birth: Bool East, Culaba, Biliran Sex: Female Civil Status: Single Citizenship: Filipino Religion: Roman Catholic EDUCATIONAL BACKGROUND College Bachelor of Science in Airline Management Cebu Aeronautical Technical School Salinas Drive Lahug Cebu City June 2010- March 2014 REFERENCES JUDE ANN HEWEDAWINA DAÑO Finance DepartmentGuest Service Assistant (GSA) Philippines AIR ASIA INC. Philippines AIR ASIA INC. Mactan – Cebu International Airport Mactan – Cebu International Airport - ELOISE JOY MORALES LOURISSA MAE BAJARIAS MACROASIA Customer Service Department Triple Star Travel and Tours Inc. Passenger Service Agent SupervisorTour Specialist Supervisor Mactan – Cebu International AirportAir Asia Ticketing Offfice Domestic Area -Mactan – Cebu International Airport -