Ivana Tonkova

IVANA TONKOVA-- https://www.linkedin.com/in/ivana-tonko va-bba98a79/ Sofia, Bulgaria EXPERIEN CE LAN GUAGES Bulgarian Sales Development Representative Native Fusioo (Malta) 09/2018 – 12/2018    Remote Contact and qualify Sales Leads Add conversation details and other information on the Sales Leads Proficient Help Sales Leads understand the product by performing quick product demonstrations  Set up meetings with qualified Sales Leads  Work with Client to follow and improve set processes Head of Business to Customer AIESEC in Bulgaria 08/2017 – 08/2018 Sofia, Bulgaria  Responsible for marketing, digital environment and offline image of the organisation  Final responsible for project management in 4 different cities  English Selling and converting leads into customers ( young people going on internship abroad) VOLUNTEERING President of a local office AIESEC in Bulgaria 07/2016 - 04/2017 leading  Final responsible for the development the of the local office and the members in it.  Team leader of the executive team leading Customer Care Representative Fantastic Services Ltd. 07/2015 - 05/2016 the local office and different departments  Veliko Tarnovo, Bulgaria  Take care of complains and issues that the customers experience  Communicating with different departments in order to satisfy the needs and rectify the situation Event Planner and Manager Vice president Outgoing Exchange AIESEC in Bulgaria Add Style UK 02/2012 - 06/2013 Final responsible for ensuring the implementation of national and international strategies on local level 07/2015 - 07/2016 Reading, England  Creating and facilitating the whole process  Interviews with brides and families  Preparing all logistics related the event  Setting up all the logistics in the venue and managing the communication between vendors ED UCATIO N  Develop, educate and implement strategies  Strategic planning in the area in the local office  Designing and executing a plan for the team that will lead to the goals; based on planning; strategies  Regular monitoring for its execution;  Recruiting, educating, tracking and evaluating  Analyzes the area on a local international and international level.  Organise regularly events to promote and educate the youth teams responsibilities Marketing International Business School, Sofia 09/2018 – ongoing Distantly