Resume
Ivana Mitrovic
Date of birth:-.
Current city: Novi Sad, Serbia
Skype ID: ivanamitr87
Contact phone. : + -
Email:-Education
2012. Master’s degree: USEE (Union of Southeastern Europe Faculties), Faculty for law and business studies, Business Psychology.
2009. Bachelor : University of Novi Sad, Filozofski Fakultet, Psychology
2006. Middle school: Karlovacka Gimnazija (main courses: contemporary languages – 1. English, 2. German)
Computer skills: for word, excel, power point as well as other programs which I used while working at NCR – oracle, CUI (common user interface) and D1, online research …
Languages
English: NATIVE – I lived in the USA as a child and also finished primary school in St. Paul, Minnesota.
German : basic knowledge in speaking, writing and reading
Work experience
2020 – customer support at Abakus link: working with clients, handling chat, emails and calls (gorjana, Grace Eleyae)
2018. – 2019. Reliance Equities (customer support - Amazon) – answer emails, phone calls and messages in seller central and resolve customer issues – create emails regarding promotions and rewards for customers
-. Working at NCR in the FSC department (Filed service coordinator) – organize and manage the daily workload for the field engineers, resolve their technical issues, escalate to higher management, take phone calls and handle emails
2015. – present: teaching English online (Loko talk, Bibo, MenGo, Hujiang, Likeshuo, Like ABC) – I learned to make short introduction videos with animation, and music and promote myself as well as the company. I also have experience making PPTs.
2012 – present : Proofreading and translating scientific papers from multiple fields: Physics (PMF Belgrade), Veterinary science (Veterinary Institute Novi Sad), Psychology and travel. -. -Holding conversational lessons in English -.Teaching English to preschoolers and primary school children at “Skoligrica”
Teaching dance, singing and acting for children at UMS – talent school – preparing content for kid’s TV shows where they had to act and make short news stories, sing and do other performances
Certificates
Psihopolis institute – for completing the Assertiveness training : a course for acquiring the basic knowledge and skills for assertive communication
TIM group – a course in REBT (Rational Emotional Behavioral Therapy)
Psihopolis institute for completing the second year in Transactional Analysis
A certificate for completing a two day course on writing projects for the European Union
TIM group - A course on resolving conflicting interpersonal situations
For attending a 16h lecture from Tony White (psychotherapist) on interpersonal relationships.
Hobbies:
I am easygoing, outgoing, fun to be around and always ready to learn and grow professionally as well as personally. I love singing, dancing and acting – I played parts in two musicals, “The little shop of horrors” and “Hairspray”. As a teenager I performed and sang at local TV stations. Love spending time outdoors and I am generally the active sporty type of person.
