IVANA
MAGPUSAO
WORK EXPERIENCE
Maintenance/Dispatch Coordinator
Midsouth Virtual LLC
A property management company located in Memphis
TN and LR Arkansas
July 2019 to Present
Received and dispatched work orders
Assessed the situation and prioritized calls
Tracked and updated call logs and data in software
programs
Boosted productivity by clearing off technician's
invoices in a timely manner. Making sure that each
repair is being presented to the investors or
homeowners.
Marketing Associate
Realpage Philippines
A SaaS company that created Propertyware
January 2017 to November 2019
Acted as the first point of contact and set
appointments for prospective residents
Coordinated appointments to show marketed
properties.
Handled tenant complaints promptly and
appropriately, calling in repairmen and other
support services as needed.
Promptly responded to tenant complaints and
concerns for over 2000 properties.
Sales Representative
Global Learning Support/Acquire Asia
January 2016 to December 2016
Prospected to increase sales lead pipeline and
convert leads into new customers.
Assisted customers by listening closely, finding
solutions to problems and making
recommendations based on extensive product
knowledge
Coordinated communications between multiple
teams
PROPERTY
MANAGEMENT VA
ivanakristel.magpusao@g
mail.com
-
RELEVANT SKILLS
Account Management
Customer Relationship
Management Software
Strategic and Social
Selling
Invoicing
Dispatching
Basic video and photo
editing
Consumer Advocate
Telstra-Convergys
June 2014 to January 2016
Showcased product features to customers and
discussed technical details to overcome objections
and lock in sales.
Educated customers on how to use company
systems complete forms and obtain desired
services.
Enhanced productivity by staying on top of call
scripts and maintaining control over the direction of
conversations.
Travel Sales Consultant
Expedia-Sykes Asia
October 2012 to January 2014
Asked open-ended questions to better ascertain
client needs and determine the best travel offerings
Organized memorable and exquisite travel
itineraries and vacations for high-level clients and
business executives.
Supervised payment via credit and debit cards and
handled all sensitive information with
professionalism and discreteness.
Dispute Specialist
Equifax-Sitel
September 2010 to October 2012
Obtained and reviewed credit reports, credit
references, credit score and financial statements to
establish credit limits for new accounts.
Reviewed reports and individual transactions which
appeared suspicious to uncover possible fraudulent
activity.
Reduced past due balances and bad debt by
coordinating collections effects with customer
service, sales and billing depatment.
EDUCATION HISTORY
Bachelor of Science in Business Administration,
Major in Office Administration
Polytechnic University of the Philippines
2019
TOOLS
CRM eg. Propertyware
Quickbooks
Clockify
MS excel
GSuite
Google Drive
Google Sheets
Canva
Basic video and photo
editing
