Curriculum Vitae
PERSONAL INFORMATION
Ivana Boshnjakoska
Ivana Boshnjakoska
Home address: st. “Vasil Gjorgov” 30 - 65, 1000 Skopje, Republic of Macedonia
--LinkedIn: Ivana Boshnjakoska
Skype ivana.gelevska
Sex Female | Date of birth 04/10/1984 | Marital status Married, with one child
PROFILE
32 years old Bachelor of Economics, Financial Management direction, with more than 8 years of
experience in the banking industry. Worked in many fields in the banking sector and have huge
experience in many banking processes, like Front-Office operations, Back-Office operations,
International Payments operations and Sales of bank products to customers. Passionate about
economics sciences such as banking, insurance, pension insurance, international payment operations
and investment funds. Problem solver and decision maker with great feedback from the customers for
the offered services. Dedicated to personal and professional growth. Pleasant co-worker and teamplayer.
WORK EXPERIENCE
2010 - present
Back-Office Associate for Bookkeeping of retail loans in Processing Division
“Sparkasse Bank Macedonia AD Skopje”, Skopje, Republic of Macedonia, www.sparkasse.mk
Retail clients’ loans payments tracking based on administrative bans on salaries.
Making of durable orders for loans.
Making of new amortization schedules for loans.
Change of interest rates based on loans contracts.
Systematic closing of credits.
Monthly reports for approved and closed loans.
Issuing an official receipt for the debt condition of credit upon clients’ requests.
Reporting on the state of debt if the loan is secured by a deposit in order to release part of
the deposit.
Making and verifying the status of the loan debt for items delivered for enforced collection
or items that are intended for court suing.
Preparation of reports for loans that are passed over for enforced collection (court costs,
enforcement costs, etc.)
2008 - 2010
Written response and credit analyses on clients’ requirements.
Handing clients queries in person, over the phone or via written correspondence.
Written notices to debtors and guarantors for delay in payment of monthly annuity.
Annual alignment of bank accounts for loans.
Entry costs when approving loans.
Putting into effect new procedures and policies passed down from Head Office.
Front Office Associate (Branch Officer)
“Sparkasse Bank Macedonia AD Skopje”, Skopje, Republic of Macedonia, www.sparkasse.mk
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Curriculum Vitae
Ivana Boshnjakoska
Cash desk branch officer (Ensuring the smooth running of all banking transactions).
Cards (Maestro, Master and Visa) and Overdraft (Approval of debit and credit cards and
overdrafts on current account)
Retail clients relations (Looking after the short term and long term funding requirements
of individual customers)
Domestic payment operations (Opening new bank accounts for individuals and also
companies, cashless payments for individuals and companies etc..)
International Payment Operations (SWIFT, international payment operations for
individuals, Western Union etc.)
Deposits administration associate (Opening bank accounts on demand and savings
deposit for individuals).
December 2006
Volunteer in Retail Clients Relations Department
“Stopanska Banka AD Skopje”, bank member of NBG group, Skopje, Republic of Macedonia
www.stb.com.mk
September – October 2006
Volunteer in Accounting and Financial Reporting Department and in
Department for International Payment Operations – SWIFT
“NLB Tutunska Banka AD Skopje”, bank member of NLB group, Skopje, Republic of Macedonia
www.nlbtb.com.mk
EDUCATION AND TRAINING
2003 – 2007
B.Sc. of Economics, Financial Management department
“Ss. Cyril and Methodius” University www.ukim.edu.mk - Faculty of Economics www.eccf.ukim.edu.mk
Skopje, Republic of Macedonia
February 2008
Communication Skills and Customer Care course
Management Education Center “Motiva”, Skopje, Republic of Macedonia
www.motiva.com.mk
PERSONAL SKILLS
Languages
Macedonian
Native
UNDERSTANDING
SPEAKING
WRITING
Listening
Reading
Spoken interaction
Spoken production
Bulgarian
C2
C2
C2
C2
C2
English
C2
C2
C2
C2
C2
Certificate of Business English, issued by Faculty of Economics Skopje, Republic of Macedonia
Serbian – Croatian - Bosnian
French
C2
C2
C2
C2
C2
C2
C2
B2
B1
B2
th
Certificate of 5 degree of French language, issued by Workers University “Kocho Racin” Skopje,
Republic of Macedonia
Levels: A1/2: Basic user - B1/2: Independent user - C1/2 Proficient user
Common European Framework of Reference for Languages
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Curriculum Vitae
Soft skills
Ivana Boshnjakoska
Excellent work behaviour under deadlines pressure.
High work discipline.
Accurate and tidy in the work.
Analytical skills.
Excellent negotiating skills with customers.
Methodical and organised.
Self initiative.
Excellent work in team
Research passion and fast learner
Self motivation, self-directing, good prioritization skill
Responsibility, loyalty to the company
Quick problem solver
Oriented towards customer satisfaction
Excellent decision maker
Honest, open and friendly with people from different backgrounds
Organisational / managerial skills
▪ Excellent coordinator and organizer of processes in the team and inter-team communication
▪ Leadership skills
Job-related skills
Customer satisfaction, interaction with people from various backgrounds
Financial reporting
Business processes
Data processing
Solution implementation
Portfolio management
Private banking
Commercial banking
Reports writing
Decision making
Mathematics skills
Business administration
Asset and liability management
Online banking
Thorough understanding of banking procedures.
Knowledge of international payment operations.
Developing processes that reduce the time taken in processing loan applications.
Profit & Loss management.
Strategic planning.
Presentation and sales skills.
Loan consultation.
Debt management.
Good knowledge of finance and accounting.
Computer skills
▪ Excellent knowledge of Microsoft Office™ applications
▪ Excellent knowledge of Microsoft Windows™ operating system
Driving licence
Driving license category (and huge driving experience):
▪B
ANNEXES
Available upon request:
▪ University Bachelor’s Diploma;
▪ Certificates for English and French language;
▪ Other certificates and recommendations.
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