Ivan Salburo

SUMMA R Y As a dedicated professional with a diverse skill set in General Virtual Assistance, Customer Service, IT Management, Operations, and Web Development, I am eager to contribute to your team. My passion for delivering exceptional service and my ability to adapt to various roles make me an ideal candidate. I am committed to driving efficiency and innovation, and I look forward to leveraging my expertise to support your organization's goals and enhance overall performance. EXPERIE NCE General Virtual Assistant Aug 2024 — Nov 2025 WINDY CITY MASSAGE, CHICAGO, ILLINOIS Manage and respond to emails, messages and clients’ inquiries promptly, schedule appointments, organize calendars and coordinate meetings Create and maintain spreadsheets, reports and databases Provide excellent customer service through chat and email. Execute billings, payment and invoices. Olongapo City, Philippines, Lot 13 Customer Service Specialist Sep 2021 — Jul 2024 MAJOREL INCORPORATED Specializing in customer service experience in giving them solutions to their problems in connection with the services we offer, doing inbound and outbound calls, tracking and updating both customer and business hotel partners via calls and email. Making sure that they get to experience the world through us. Google Workspace IT Head File Maker Pro Sep 2017 — Sep 2018 SALEFULL TRADING INC. Create and Develop Media Presentations for the company, such as video presentations, graphical images, and campaign materials. Develop and maintain their website and provide technical support. Operations/Organizer Project-Based Mar 2016 — Current Programming Language (C++, Visual SUNRISE EVENT INC. A PART of IRONMAN GROUP ASIA Adobe Creative Suites (photoshop, Extensive planning of race Layouts, handling of marshals/manpower. Assisting athletes, giving them brief knowledge about the event, Lig Multi Media (Corel Draw Design, Sony Basic Networking and Troubleshootin routes, and other general concerns, and ensuring that the entire race is completed smoothly and well-organized. Dealing with athletes' concerns from events such as Ironman, Ironman 70.3, and 5150. Freelance Web Developer/Programmer Jan 2015-Current Creating and building web page UI and layouts. Developing webbased or stand-alone systems. Creating and editing videos and graphical images using different editing software. Computer (Windows, Mac) and Mobile device (Apple, Android) software and hardware repair. Offficer in Charge Jun 2012 — Mar 2014 TFB.INC GIORDANO AYALA HARBOR POINT Leader in operation and logistics. Handling of Store product Inventory, Sales reports, providing fast, friendly service by actively seeking out customers to assess their needs, providing assistance, and selling the company's products by advocating its good points, also using cash registers to ring up transactions. EDUCATION 2014 — 2018 Bachelor of Science in Informat io n Technology Mondriaan Aura College, Former Sub-Com Area, Subic Bay Freeport Zone A CHIE VE ME NTS College of Information Technology (Student of the Year), College of Information Technology (Leadership Award), Modriaan Aura College Programmer of the Year (First Placer)