Ivan Russel Bondad

IVAN RUSSEL BONDAD Professional Customer Service Representative with 6 years of experience in addressing and resolving complex customer queries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. WORK EXPERIENCE - - San Pablo City, Laguna 4000 https://www.linkedin.com/in/ivan- MARKETING ASSOCIATE Community General Hospital March 2016 - September 2016 I enhanced student community and organization success Directing seekers to quality TESDA courses Executed marketing strategies to drive growth russel-bondad-/ EDUCATION BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION 2012 - 2016 Pamantasan ng Lungsod ng San Pablo SKILLS Marketing Strategies: ⭐⭐⭐⭐⭐ Sales & Lead Generation: ⭐⭐⭐⭐⭐ Customer Support Excellence: SALES REPRESENTATIVE Convergys December 2016 - February 2018 Rapidly serve customers, excel in sales Proven success in sales and service Follow policies, hit sales targets, support team Customer Service Representative Teleperformance March 2018 - May 2023 ⭐⭐⭐⭐⭐ Aligned resources with business goals and objectives. ⭐⭐⭐⭐⭐ Monitored performance metrics to ensure service Appointment Scheduling: Team Collaboration: ⭐⭐⭐⭐⭐ Problem-Solving: ⭐⭐⭐⭐⭐ Communication: ⭐⭐⭐⭐⭐ LANGUAGE English Tagalog Automated scheduling based on agent availability. quality. Appointment Setter Jolie Clinic May 2023- January 2025 Scheduled appointments efficiently and maintained accurate records. Supported client inquiries to ensure satisfaction and retention. Streamlined scheduling processes to improve clinic operations.