Ivan Ortiz R

Ivan Ortiz Puerta del Sol, Mexicali B.C. Cell phone: -- Personal Information Age: 45 Date of Birth: April 29th, 1975 Originally from: Tijuana, Mexico Marital Status: Married Objective Make use of over 20 years’ experience in call center and work-at-home environment to help promote best practices. Work diligently to reach company and personal goals, while developing not only myself but also my co-workers. Experience Ariel Premium – Dealer Service- Direct service to promotional products dealers through phone and email. Specialized in service to Canada customers. Worked at home during COVID-19 shut-down. Language Line Solutions –Remote Medical/Legal Interpreter- Interpreting live phone interactions between Spanish speaking patients and English-speaking medical staff, or in court/legal scenarios. Language Line Solutions – Remote Live interpreter 2014 – 2017 Interpreting live phone interactions dealing with customer service, tech support, finance and insurance scenarios. Telvista – Quality Supervisor 2009 – 2014 Overseeing 15 projects within different lines of business that include Customer Service, Sales, Tech Support and Government. In charge of recruiting, training and developing my own team. Telvista – Training 2007 - 2009 Implementation of new accounts (including 600 employee tech-support account). New-hire training. Telvista – Quality Analyst 2005 – 2007 Helped develop tech support agents by providing feedback to agents on individualized opportunity areas. Continued… Ivan Ortiz Page 1 of 2 Experience Telvista – Tech Support Agent 2004 – 2005 Provided tech support over the phone for DSL and dialup customers for a USA nation-wide ISP. Software Universe- Purchasing 1998 – 1999 Software programs and computer peripherals purchasing, importing them to Mexico. Responsible for finding and building alliances with suppliers. Costco – Stocker 1998 Kept merchandise stocked and helping customers with their questions. Education San Diego City College. San Diego, Ca. 2001 – 2003 Computer Information Science Universidad Autónoma de Baja California 1993 – 1996 Electronics Engineering Language English: 100% written, 100% spoken. Spanish: 100% written, 100% spoken. Tools Microsoft Office (Word, Excel, PowerPoint, Outlook), TRESS, CMS Avaya, Verint Impact 360, Crystal Graphics, balanced scorecard, Zoom, Meet, et al. Ivan Ortiz Page 2 of 2