Ivan Kartov

Ivan Kartov Born:- Location: Gevgelija, North Macedonia, Europe Email:-https://www.linkedin.com/in/ivan-kartov-65b4596b Tel: - ---------------------------------------------------------------------------------------------------------------------------------------------Work Experience Saga Gros DOOEL Position: IT Technician March 2011 to June 2016 Responsibilities: Building, installing, configuring desktop PC's and network infrastructures. Tehnoalat Komerc Atanas DOOEL Position: IT Professional 2016 to 2019 Responsibilities: Network, website development, mail server maintenance and tech support. Delta Soft LTD Position: Founder & CEO 2016 to 2019 Responsibilities: Run my IT company. Tech Support services for my clients using PHP based chat support system, e-mail and phone support. Musix AG (www.musix.com) Position: Customer support (REMOTE) 2019 to present Responsibilities: Main responsibility: Customer support Secondary responsibilities: Back order handling and sales order administration, planning, implementing, analyzing (and adjusting) marketing strategies via social media. Product Management: Maintain database of products shown on our webpage (text, images, videos, sound data etc.), Process new Product lists (insert new products to our system, mark end-of-life-products, adapt prices, link accessory products to other products), Maintain product categories, consider competitor prices, evaluation of new product ranges, negotiations with suppliers. Education Design and Web Development Academy of Design and Technology 2011 to 2011 None in Mechanical Engineering Ss. Cyril and Methodius University in Skopje - Skopje, MK 2005 to 2010 Skills Help Desk (3+ years), Desktop Support (3+ years), Service Desk (3+ years), Web Hosting Support (3+ years) Indeed.com assessments: Basic Computer Skills: PC — Expert June 2019 Measures a candidate's ability to perform basic computer operations, navigate a Windows OS, and troubleshoot common computer problems. Full results: https://share.indeedassessments.com/share_assignment/jgsvh6f1xtkii08m Technical Support — Highly Proficient June 2019 Measures a candidate's ability to apply protocols to identify errors and solutions in order to maintain system function. Full results: https://share.indeedassessments.com/share_assignment/vkeo-pqrqvnwxhpx Problem Solving — Highly Proficient June 2019 Measures a candidate's ability to analyze relevant information when solving problems. Full results: https://share.indeedassessments.com/share_assignment/bbbtbknbnklajujv Verbal Communication — Highly Proficient June 2019 Speaking clearly, correctly, and concisely. Full results: https://share.indeedassessments.com/share_assignment/zncovlqyqshris7p Customer Focus & Orientation — Proficient June 2019 Responding to customer situations with sensitivity. Full results: https://share.indeedassessments.com/share_assignment/ltf4sswdjsai5r20 Search Engine Optimization — Proficient June 2019 Measures a candidate's ability to interpret online website performance metrics and understand search engine optimization tactics. Full results: https://share.indeedassessments.com/share_assignment/kbrlo6jtfj3dqlbg