Ivan Jeffrey Castro

IVAN JEFFREY CASTRO -- Seeking a challenging position within a company that will allow me to utilize my skills and experience in a progressive organization that offers opportunities for advancement. 2504 Maligaya Mabiga Mabalacat City, Pampanga, Philippines SKILLS Results-driven Critical thinking EXPERIENCE TELETECH Customer Service Representative/ Sales Expert / Mentor Problem-solving T- Mobile Messaging (Chat Support) Computer literacy September 2020 - July 2024 Customer service Acknowledge and respond to customers' needs and concerns Strong communication Take orders, determine charges, and assist with billing or payments Review or make changes to customers' account CONCENTRIX Customer Service Representative/ Billing Expert EDUCATION AT&T ISM July 2018 - May 2020 TERTIARY Provided solutions to any relative problems of clients Asian Institute of Science and Technology Responded to the billing questions of the customers Computer Science Handled customers' complaints SUTHERLAND GLOBAL SERVICES - CLARK Customer Service Representative - May 2016 - January 2018 AT&T Uverse Blue & AT&T Southeast Telco Listened to and resolved customers' concern Ensured that customers were satisfied with the products and services Worked with a team of CSRs and other departments to find appropriate solutions