Ivan Harold Gutierrez

Ivan Harold Gutierrez Administrative Assistant CONTACT ME Cavite, Philippines-- - linkedin.com/in/ihcg1992/ SOFT SKILLS PROFESSIONAL SUMMARY Highly organized and detail-oriented Admin Assistant with over 8 years of experience supporting executives and senior management. Skilled in managing calendars, coordinating travel arrangements, and facilitating communication between departments. Proven ability to prioritize and manage multiple tasks simultaneously while ensuring deadlines are met. Strong interpersonal and communication skills and adept at using various software and tools to streamline administrative tasks and increase efficiency. Proactive problem solver and team player who is committed to contributing to the success of the organization. Critical Thinking Communication Attention to Detail Teamwork Time Management Digital Fluency Project Management Technical Skills Budget Management Problem-solving HARD SKILLS Microsoft Office: Word Excel (VBA/Macros) PowerPoint Google Sheets Trello Calendar Management Data Entry WORK EXPERIENCE Financial Advisor (Part-Time) Sun Life Financial l Philippines 2020 - Present Analyzed financial data received from clients to develop strategies for meeting clients' financial goals. Prepared financial document summaries, investment performance reports and income projections for clients. Managed and updated client portfolios. Tracked and determined financial status by analyzing actual results in comparison with other products. Monitored clients policy status and managed the activities of the unit using Trello. Created infographics, visuals, and posters in Canva or Piktochart. Provided analysis of trends for the created Facebook Ads. Conducted a training on how to created Information Graphics for fellow advisors in the unit. The role involves researching the marketplace and recommending the most appropriate products and services available, ensuring that clients are aware of products that best meet their needs, and then securing a sale. Managing and updating client portfolios. EDUCATION Bachelor of Science in Business Administration Lyceum of the Philippines University ETEEAP Program- Bachelor of Science in Hotel and Restaurant Management Westpoint College 2018 - 2022 Bachelor of Science in Information and Technology ABE International Business College 2010 - 2014 CERTIFICATION Data Analytics Refocus Digital Academy 2022 Power BI Desktop Essentials DataSense Analytics 2023 Tableau Certification Course Python Certification Course Programming Hub 2023 Airline Trainings: Basic Indoctrination A320 Initial Training Dispatch Resource Management Nexus Academy 2017 Technical Support Representative Telus International l Philippines 2020 - 2022 Handled customer complaints, ensuring 100% resolution of issues in a timely and effective manner. Resolved product or service problems by clarifying the customer’s complaint, analyzing the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustments. Reported and tracked the trend that caused the spike volume of tickets. Prepared product or service reports by collecting and analyzing customer needs to ensure overall customer satisfaction. Achieved an average of 80% customer satisfaction rating in resolving customer complaints. Flight Operations Officer (Crew Planner) Saudia Private Aviation l Jeddah, Saudi Arabia - Managed duty rosters of flight crews and maintain the records of crewmembers’ flying time for scheduled airline flights. Tabulated and logs cumulative flight time for crewmembers following Federal Aviation Administration prescriptions. Managed all the flying time of the crew by the end of the month and creating a data in excel to show the crewmember who did the highest-flying time for the month. Acted as a Project Manager, implementing AIMS system which reduced annual budget cost by 24% dedicated for airline software. Administrative Assistant Assistant Saudia Private Aviation l Jeddah, Saudi Arabia 2014 - 2016 Managed professional and personal scheduling for Director of Operations, including agendas, mail, email, phone calls, client management, and other company logistics. Provided administrative and office support, such as typing, dictation, spreadsheet creation, faxing, and maintenance of filing system and contacts database. Provided real-time scheduling support by booking appointments and preventing conflicts. Managed information flow in a timely and accurate manner. Handled travel and accommodation arrangements. Maintained comprehensive and accurate records. Organized and prepare for meetings, including gathering documents and attending to logistics of meetings. Handled office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies. Maintained filing system, contact database, employee list, and inventory.