Ivan D. Quilon

IVAN D. QUILON PHONE SUPPORT SPECIALIST PROFESSIONAL SKILLS -Customer Support Representative -Tech Support Representative -Data Entry Specialist -Lead Generation -SEO Specialist PERSONAL SKILLS Patience Reliable and professional Attentiveness Time management Knowledge of the product Fast learner Motivated Goal Oriented Focus CONTACT P:- E- SOCIAL fb.com/ivan.quilon ABOUT I am an experienced phone support specialist and trained virtual assistant seeking a full-time position in the field of phone support and administrative task, where I can apply my knowledge and skills for continuous improvement. WORK EXPERIENCE CUSTOMER SUPPORT REPRESENTATIVE Sutherland Global Services(Horizon Blue Cross Blue Shield of New jersey) | Sept 2014 - Oct 2016 Answering calls from clients to learn about and address their needs, complaints, or other issues with products or services. Assisting customer and providing them the accurate benefits of their health insurance. Investigating and correcting hospital claims of the customer if possible. TECHNICAL SUPPORT REPRESENTATIVE Teleperformance Phil. (COMCAST) | Oct 2016 - Oct 2017 Guiding customer in installing their devices through phone and via remote connection over the internet. Troubleshooting customer's devices such as phone, cable television and internet service. EDUCATION BACHELOR OF SCIENCE IN COMPUTER SCIENCE AMA Computer College | 2008 - 2014 AWARDS TOP AGENT IN CUSTOMER SERVICE REPRESENTATIVE -HIGHEST PERCENTAGE IN CUSTOMER SATISFACTION -HIGH SCORE IN CALLS RESOLVED