Ivan Carlo Atencia

Ivan Carlo L. Atencia-/- SCHOLASTIC RECORD 2nd Year Comp. Tech undergrad Our Lady of Lourdes College Foundation Daet, Camarines Norte WORK EXPERIENCE PSG Global Solutions: April 2023 – Present 14th Floor, 6805 Multinational Bancorporation Centre Ayala Avenue, Makati City Talent Acquisition/Senior Recruiter(Remote) ● ● ● ● ● ● Source of suitable applicants by conducting research on job boards, applicant tracking systems, company web sites etc. Recruits passive candidates through phone calls, emails, and general relationship-building. Conducts pre-assessment calls with candidates, verifying different items such as qualifications, availability, and compensation requirements. Organize and keeping of candidates’ files, tracking their activities, opportunities, and references. Maintains a record of candidates sourced through the Pipeline Tracker. Creates end of day reports of productivity and results. Sykes Asia: May 2020 - April 2022 Glorietta 1 Ayala Center Makati City Technical Support Specialist/Acting SME(Remote) ● ● ● Assist Customer with basic and advance troubleshooting of Wi-Fi Speakers and Local network. Assisted newbies during nesting Provided support to a team of 16 tech agents Qualfon Manila: September 2018- December 2019 Paco, Manila Senior Agent/Escalations ● ● ● ● Took in escalated calls from customer care. Assisted Newbies during nesting Provide on floor Support to Team Leads. Took in regular calls for customer support. Eperformax Contact Centers & BPO March 2016- August 2018 Macapagal Ave, Pasay City Customer Support Representative / Disputes and claims Specialist ● Handled customers’ concerns and complaints via phone. ● Assisted customers Disputes and provided timely and accurate resolutions ● Walk-through clients on how to navigate the website for seller/buyer platform ● Provided basic troubleshooting for account related issues ● Escalated calls to level 2 when needed. Sutherland Global Services : May 2015- November 2015 Legazpi City Albay Customer Service Representative (Multi-skilled) Tech/Billing ● Handled all incoming calls and performed outbound calls when needed. ● Provided basic troubleshooting steps for mobile and modem. ● Assisted customers with billing concerns ● Process payments ● Escalated complex issues to the special team. Municipality of Jose Panganiban (Camarines Norte) : June 2013-January 2014 Jose Panganiban, Camarines Norte Office Aide/Job Order ● Aide to the Municipal Development Officer and Municipal Disaster Risk Reduction Officer ● Responsible for encoding and drafting project proposals including imaging of sample project designs using Sketchup. ● Assisted in drafting project proposal and logo design to establish an emergency quick response team for the MDRRMC of Jose Panganiban. ● Assisted in other office work as assigned by the department Head. ● Attended Seminars and trainings as a stand in to the MDRRMO as when needed. Clark Data Center Inc, (SVI) : February 2010 – December 2012 Daet, Camarines Norte Data Analyst/encoder ● Decipher, analyze and enter raw data into system to create accurate results for archiving purposes. ● Downloading raw images for deciphering and allocating batches to encoders ● Analyze encoded data to ensure accuracy. ● Uploaded Data to Archive system for client approval SKILLS ● ● ● ● ● Tech Savvy Advanced Level for MS Word (version 2016) Proficient MS Excel and MS PowerPoint (version 2016) Customer Service Technical Support ● ● ● ● ● ● Interpersonal Skills Active and Reflection Listening Problem Solving Data Mining Data Analysis Sketchup Certificates/Trainings  40 hours COSH(Construction Occupational Safety and Health) plus 2 hours Trainers Training course Certified Safety Officer 2  Yokly Virtual Assistant Training Program Professional Etiquette, Interpersonal Communication Proficiency and Core Virtual Assistant Compitencies