Itunu Debrah Akinjare

Itunu Akinjare Customer Service CONTACT-- EDUCATION Olabisi Onabanjo University Bachelor Of Social Science Completed in 2008 EXPERTISE Time Management Active Listening Product Knowledge Cross Selling/ Up Selling CRM ( Freshdesk, Zendesk, Helpdesk, Zoho Desk Problem-Solving Microsoft Office Skills Project Management Tools Strong Communication PROFILE Expericed customer service professional with a proven track record of providing exceptional support. Skilled in handling inquiries, resolving issues and maintaining a positive customer experience. Proficient in communication, problem solving and using CRM software, committed to customer satisfaction. EXPERIENCE Prospects Lead 2022 - 2022 ExportAndSell •Researched and ensured the switch was successful. Acquired new business deals. Onboarded new customers. Recovered aging debts over 10million. Customer Representative 2021 - 2021 Bosster99 Processed cash-out. Prevented fraudulent transactions. Recovered failed deposits. Reliance Care Officer 2020 - 2020 Reliance HMO Deepened relationship with clients.. Improved quality of service by responding to mails within 3 minutes. Educational imanagement Customer Retention / Experienced Analyst 2013 - 2017 Konga Online Shopping Limited Reduced number of repeated calls to contact center to 40%. Improved NPS. Recovered churn customers and retained irate customers.