Itumeleng

ITUMELENG MOTSOENENG Credit Controller | Accounts Administration | Client Relations & Dispute Resolution Detail-oriented Credit Controller with experience across property management, customer service, and administrative operations. Operates confidently in high-volume, client-facing environments, managing sensitive financial data, payment allocations, and dispute resolution with accuracy and discretion. Brings structured communication, strong organisational control, and system discipline to both office-based and remote workflows. Known for maintaining account integrity, supporting reporting cycles, and sustaining professional client relationships. Professional Experience Credit Controller Instratin Realty, Sandton Dec 2021 – May 2024 • Managed a portfolio of approximately 900 residential rental accounts, ensuring accurate tracking and confidentiality of tenant information. • Communicated with tenants regarding outstanding balances, payment arrangements, and account status. • Allocated tenant payments accurately within the MDA accounting system. • Generated and issued letters of demand and cancellation notices in line with company procedures. • Compiled weekly reports detailing payment plans, escalations, and special account actions. • Scheduled and coordinated bi-weekly internal meetings using Microsoft Outlook. • Maintained structured records to support management oversight and compliance requirements. Information Desk Agent Instratin Realty, Sandton May 2020 – Nov 2021 • Handled tenant and prospective tenant queries via phone and email channels. • Administered access control processes across multiple residential developments. • Logged, tracked, and followed up on customer queries to ensure timely resolution. • Supported the implementation of a new customer query management system. • Maintained accurate administrative records to support operational continuity. Customer Service Advisor Concentrix, Johannesburg May 2016 – Apr 2018 • Managed inbound customer queries, complaints, and service requests via calls and live chat. • Ensured adherence to customer satisfaction and service quality standards. • Supported peer coaching by assisting team members struggling with service performance. • Maintained accurate interaction records in line with operational requirements. Sales Consultant Verimark, Northriding Jan 2015 – Jun 2015 • Assisted with stock unpacking and inventory listing. • Arranged and maintained product display sections within the store. • Engaged customers through face-to-face product introductions and sales. • Supported daily retail operations and customer engagement activities. Education Core Competencies Matric Certificate Accounts Receivable • Credit Control • Hoërskool Die Fakkel | 2011 Rental Account Management • Payment Allocation Virtual Assistant Certificate Client Communication • Dispute Completed Resolution • Confidential Data Handling Skills Administrative Support • Reporting & Credit Control • Client Relationship Management Management • Administrative Support Accounting Systems (MDA) • Dispute Resolution • Time Customer Query Management • Management • Organisational Skills Process Adherence Professional Communication • Time Management • Multitasking • Multitasking • Payment Tracking Remote & Office Operations Contact 📞 - ✉-📍 Johannesburg, Gauteng Available immediately Documentation • Outlook Calendar