Itodo Rita Nkechinyere

Experience

Customer Service Representative

Valspar Paints Ltd, Abuja (Jan 2015 )

Provided exceptional customer service by resolving inquiries, processing orders, and addressing complaints.

Achieved a customer satisfaction rating of 95% consistently.

Proactively identified upselling opportunities, contributing to a 10% increase in sales within the department.

Excellent Touch Laundry and Services Ltd, Anambra (Aug 2015 - July 2018)

Tailored solutions to meet individual customer needs, resulting in a high customer retention rate.

Explained promotions and new services effectively, boosting customer engagement.

Virtual Assistant

CEEFIDA Ltd, Lagos (Aug 2019 - Dec 2021)

Managed client data by preparing spreadsheets and maintaining online records.

Organized the manager's calendar and facilitated travel arrangements.

Conducted market research to support business development initiatives.

Content Writer

Pinnacle Corporation, Lagos (Dec 2021 - Present)

Generated engaging content to drive website traffic and brand awareness.

Researched and reported on national and international news, ensuring accuracy and factuality.

Captured high-quality photographs for use in web content.

Social Media Marketing

Bethrot Estate and Properties, Lagos (May 2020 - Present)

Supported the Social Media Manager with developing and maintaining a content calendar.

Created engaging social media posts that resonated with the target audience.

Played a key role in achieving a 50% increase in combined social media platform followers.

Skills

Communication Skills: Active listening, verbal & written communication, customer service etiquette

Technical Skills: Microsoft Office Suite, Google Applications, Social Media Management Tools

Sales & Customer Service: Relationship building, problem-solving, negotiation, upselling

Time Management & Organization: Prioritization, multitasking, attention to detail.