Itam Ikpi James

​A dedicated and highly skilled Customer Care Representative with over 5 years of experience in delivering excellence across multi-channel support environments. With a background in Law and a proven track record of maintaining high satisfaction ratings, I excel at bridging the gap between complex consumer issues and streamlined corporate solutions.

​I specialize in providing high-touch support through Live Chat, Email, and Voice, ensuring that every interaction is handled with empathy and professional precision. My experience is backed by two Service Excellence Awards, reflecting my commitment to going above and beyond for both the customer and the brand.

• ​Conflict Resolution & Retention: Expert at de-escalating complex complaints and managing high-pressure situations with a focus on "first-contact resolution."
• ​Technical Proficiency: Extensive experience navigating CRM systems and ticketing platforms to maintain accurate documentation and data integrity.
• ​Operational Excellence: Skilled in account inquiries, quality assurance, and coordinating with cross-functional teams to meet and exceed daily performance KPIs.
• ​Administrative Accuracy: Strong foundation in Data Entry, ICT, and Documentation, ensuring that back-end processes are as seamless as front-facing communication.

​Beyond my technical skills, I bring a unique analytical perspective gained from my legal studies at the University of Calabar, allowing me to interpret policies accurately and communicate them clearly. Whether working in a fast-paced physical environment or a remote setting, I am committed to maintaining professionalism and fostering long-term customer loyalty.

​Available for: Remote or On-site Customer Success & Support Roles.