Issey Abili

ISIOMA UZOH ABILI ROCKVALE MANORS ESTATE, HSE 46, Apo Dutse, FCT-Abuja, Nigeria, West Africa. Phone (-, E-mail :- SYNOPSIS __________________________________________________________________________________________ I aim to promote the business operations of my employer in a manner that will optimize the company’s market share and savings; improve overall efficiency, help achieve set goals and ensure customer delight. EXCEPTIONAL COMPETENCES _____________________________________________________________________________________________ • • • • • • • RESEARCH AND EXCELLENT PLANNING CREATIVE THINKING AND STRATEGIC MANAGEMENT RELATIONSHIP MANAGEMENT, LEADERSHIP AND TEAM WORK HIGH LEVEL STAKEHOLDER COMMUNICATION SKILLS ORGANIZATIONAL AND TIME MANAGEMENT SKILLS ANALYTICAL AND PROBLEM SOLVING SKILLS COMPUTER PROFICIENCY: -MS Office programs: Word, Excel, Access, Outlook, Adobe Power Point, Office management software (ERP) -Photoshop, 3ds Max AUTO CAD programs, Virtual Reality. PROFESSIONAL CERTIFICATIONS & WORKSHOPS _____________________________________________________________________________________________ ➢ ➢ ➢ ➢ ➢ ➢ ➢ ➢ Leadership Skills Development & Management Workshop, 2000 Corporate Vision, Strategic Planning & Team Building Retreat, 2001 Certificate of Professional Profitable Negotiation, 2002 Business Administration and Assertiveness & Trainer Development Workshop, 2007 Traditional Customer Service , Impact Communications & Presentation Skills Retreat, 2009 Certified Interior Design Visualisation Professional (cIDVP), 2013 Project Management Professional (PMP) Exam Prep Seminar, 2019 Certificate of Completion: Introduction to Project Management Principles & Practices Specialization – (in View) WORK HISTORY July 2019 to date BRIGHT SYSTEM LIMITED (A Subsidiary of FEZEL NIGERIA LTD) (Real Estate Development/ Construction). BUSINESS RELATIONSHIP MANAGER (Contract Executive) MANAGEMENT - - - Act as the middle person between our business and other entities to streamline operations, resolve issues, improve communications, and generally ensure that the relationship is as beneficial as possible Oversee office operations, hire, train, and evaluate team members. Develop, review, and improve policies, systems, and procedures and generally ensure the office operates efficiently Assist management in developing and enforcing budgets, delegating tasks and tracking progress on projects, planning and organizing a calendar of company events. Developing, reviewing, and improving administrative systems, policies, and procedures. Working with management team to set operational budgets, monitor spending, and processing payroll and other expenses. Maintain thorough knowledge of the business, as well as an understanding of how that impacts the other business entities of contact. Develop and foster relationships with the community, stakeholders, and other business interests. Compile reports about particular incidents, events, or updates about important issues for the company Work extensively with team to implement various cost effective policies and procedures and help maximize the revenues thus enhancing the profitability of the company. Liaise with the regulatory and governing bodies to ensure that all the revenue generating departments adhere to the set legal framework governing the real estate. Assisting customers around the marketing suite, taking enquiries, recommending property and encouraging sales Conducting market research to provide customers up to date information on developments in the city Building strong relationships and providing exceptional customer service at all times to ensure repeat business October 2012 – June 2019 FURRY TALES COMPANY (Manufacturing/ Interior Design) CREATIVE ADMINISTRATOR CLIENT SUPPORT - - Perform researches and maintain a working knowledge of trends, best practices and new developments in the Interior Design & Architecture worlds. Customarily and regularly make home calls to evaluate the customers’ needs and provide a total individualized design solution that closes the design project and sale. Produce sketches, drawings, and floor plans to illustrate concepts and finished projects using computer-aided design programs (CAD) and hand-drawing skills. Create design solutions that are consistent with customers’ preferences and budgets. Professionally address customers to establish rapport and obtain appointments and in-home consultations. Shop for and select pieces and items that complement each other and the surrounding space (such as decor items, paint colors, materials, and pieces of furniture). - - Coordinate with a team of Interior Designers to create cutting edge interior service to customers, before and after the sale, by promptly keeping customers informed of their order status including any delays. Work within timely schedules to coordinate the completion of tasks through to final project completion. Work closely with designers, decorators, architects & constructors. Maintain relationships with vendors and outside contractors. Participate in regular networking opportunities and actively develop a client base. Exercise creative imagination and eye for design. Remain current on design and color trends to create fashionable design solutions. Present verbal and written communication in clear, concise and professional manner. Represent the business at client meetings and communicate with multiple stakeholders. March 2011 - September 2012 FEZEL NIGERIA LIMITED (Manufacturing, Real Estate, Constructıon) MARKETING MANAGER BRANDING/ PRODUCTION - Tendered monthly sales reports, general information and recommendations to the Managing Director. Regularly prepared and reviewed promotional programs, factory production schedules, marketing plans, sales efforts, results and expectations. Maintained a positive attitude that promoted team work and a favorable image for the company. Headed sales & CRM teams, recognized customer requirements, promoted the sale of furniture & Real-estate products of the company and provided sales support. Handled claims and complaints promptly: ensured that customer queries were dealt with professionally and on-time, and adviced customers where applicable. Evaluated campaigns and on-going projects. Focused on both business growth and clients’ retention. Represented the company at Furniture Fairs and other authorized public events within Nigeria & Asia. August 2009- February 2011 OYSTER INTERNATIONAL LIMITED (Property Stagıng and Management). MANAGER, CLIENT SUPPORT CUSTOMER SERVICE/ ADMINISTRATION - Administered the delivery of services to clients as well as provided support to client management teams - Collaborated with clients in order to identify their needs. - Developed marketing strategies for staff to ensure effective execution of projects. - Assisted with developing customer service policy for the organization. - Generally managed order processing; ensuring prompt delivery of customer order, and therefore, customer delight. February- July 2009 DELUXE CARE LIMITED (Personel/ Busıness Development). MANAGER (Contract Executive) ADMINISTRATION/ MANAGEMENT - Coordination of customer service in all representations. - Accountable for the preparation & recruitment of personnel. - Principally responsible for the administrative and advertising facets of the business. - Managed new and existing HNI business relationships January 2005 – Dec 2008 JON STEVENS LIMITED (Real Estate Management). RELATIONSHIP MANAGER BUSINESS DEVELOPMENT - Resourcefully managed all business relationships and consequently thrived on word-ofmouth recommendations. - Established relationships with local contacts that provided leads for long-term business relationships. - Responsible for identifying the training needs of subordinates and liaised with the HR unit for onward training on Product Knowledge & Relationship Management. Sept 2003 – Nov 2004 ASSURANCE BANK NIGERIA LIMITED (Fınancıal Servıces). SENIOR EXECUTIVE MARKETING - Formulated marketing strategies for selling the bank’s products. - Introduced sales tracking system to the marketing team. - Customer Relationship management UNIT HEAD TRANSACTION SERVICES - Developed new corporate & small business accounts through effective marketing, cold calling, networking, professional sales presentations and follow-up - Monitored Duty collections and rendition of returns. - Compilation and dissemination of sales reports April 2000- August 2003 POLO LIMITED (Jewellery Dealershıp). DEPUTY MANAGER Team Lead/ D. M. March 2002-Aug 2003, Assistant Manager June 2001-March 2002, Marketing Executive April 2000-June 2001, MARKETING & SALES - Designed sales tools for marketing staff, including sales tracking systems. - Generated reports on activities of sales executives in order to monitor positive trend in sales figures. - Trained sales team on basic strategic planning skills, objections handling and team development skills - Conducted bi-annual performance appraisals Feb 1998 N.Y.S.C., Yobe State. TUTOR/ COUNSELOR ARTS & SCIENCE - Prepared weekly lesson plans and taught the subjects. - Developed, administered and scored academic, vocational as well as persona-social tests and interpreted them for counseling interventions. ACADEMIC HISTORY ____________________________________________________________________________________________ 1. mini-MBA (Masters in Business Administration) Certificate, 2019 -International Business & Economics -Strategy & Operations -Essential Management Skills -Finance & Accounting -Human Resource Management -Marketing & Communications . International Business Management Institute (IBMI), Berlin, Germany. 2. Post-Graduate Diploma in Management (Marketing) - Distance Training, 2001 University of Calabar (UNICAL), Cross Rivers State. 3. Bachelor of Science, Economics, 1997 Ahmadu Bello University (ABU), Zaria, Kaduna State. 4. Senior School Certificate Examination, 1989 Federal Government Girls’ College, Gboko, Benue State. 5. First School Leaving Certificate, 1983 Sunny Fields Primary School, Surulere, Lagos State. INTERESTS _____________________________________________________________________________________________ Networking, brainstorming, discovery & creativity, design, music & travel. REFERENCES _____________________________________________________________________________________________ To be tendered on request.