Israel Phillips
Customer Service Rep
Chicago, IL--https://www.linkedin.com/in/israel-philli
ps-58a7b2239
Methodical and Meticulous ► Technical Proficiency ► Team Oriented
Experience
OneDigital, Chicago, IL
Skills
► Resolving complex issues in a
timely fashion
► Collaborating with
cross-functional departments
► Identifying opportunities for
continuous improvement
► —Excellent Customer Service
—Strong Communication
—MS Office (mid-level Excel)
► Sales
► Negotiation
► CRM
Health Insurance Agent, 2021–Present
Service-oriented life insurance agent. Specializing in Medicare
► Calculate premiums and establish payment methods
► Conducted remote client outreach, networking, and maintained high
levels of customer satisfaction.
► Adapted seamlessly to remote work, ensuring policy requirements
were met remotely.
► Navigate multiple systems efficiently to gather and manage relevant
customer information
► Explain the features, advantages, and disadvantages of various policies
to promote the sale of insurance plans
► Attend meetings, seminars, and programs to learn about new products
and services. learn new skills and receive technical assistance in
developing new accounts
► Data Entry
EVER EVOLVED, FREELANCE, Chicago, IL
Audio Engineer, 2016–Present
Education
High School Diploma, 2012
Carl Schurz High School,
Chicago, IL
► Regulated volume level and sound quality during recording sessions
► Collaborated with producers and performers to determine and achieve
the desired sound for productions
► Managed field audio mixing for weekly productions, demonstrating
adaptability to remote environments.
K STONE BEAUTY SUPPLY, Chicago, IL
Sales Associate,-
► Analyzed and properly processed product returns, assisting customers
with finding alternate merchandise to meet needs.
► Organized racks and shelves to maintain store visual appeal, engage
customers, and promote specific merchandise.
► Evaluated inventory and delivery needs, optimizing strategies to meet
customer demands.
► Prepared merchandise for the sales floor by pricing or tagging.
