Israel Ikeh

 ISRAEL CHIGAEMEZU IKEH Lead Generator- https://www.linkedin.com/in/israel-ikeh-32a24b1a5/ Uyo Akwa Ibom, Nigeria | - Experienced Customer-support/Lead generation virtual assistant with a history of delivering thorough administrative assistance to executives and enterprises. Adept in appointment setting, customer support oversight, telemarketing/cold calling, lead generation, organizing travel schedules, and orchestrating meetings with accuracy. Proficient in handling communication tools, CRM platforms, and project management systems like Microsoft Teams, Zoom, Skype, HubSpot, Zendesk, Freshdesk, Intercom, Loom, Slack, Apollo.io, Trello, Click Up, Monday.com, Google Suite, Microsoft 365, etc., ensuring smooth coordination across distributed teams. Constantly pursues ways to refine workflows and boost operational productivity. Exceptional at prioritizing assignments and managing time to adhere to deadlines. Committed to safeguarding client confidentiality and delivering top-tier customer assistance. Work Experience Lead Trainer (Freelance) Digital Skill-Shop Academy March 2025 – Present I train people on various remote job tools, including: Project Management Tools: Trello, Asana CRM Tools: HubSpot, Freshdesk Appointment Setting Tools: Google Calendar, Calendly Communication Tools: Microsoft Teams, Slack Video Recording Tools: Loom, YouTube Document Sharing Tools: Google Suite, Microsoft 365, Dropbox Lead Generation Tools: Apollo.io, LinkedIn Sales Navigator, Facebook Ads manager Customer Support Oct 2019 – March 2025 Access Bank Plc Respond to customer inquiries via phone, email, live chat, or social media. Provide accurate information about products/services, policies, and procedures. Resolve customer complaints efficiently while ensuring customer satisfaction. Assist customers with troubleshooting technical issues and provide step-by-step guidance. Lead Generator (Remote)June 2020 - Mar 2024 SC Industrial Gas Manufacturers Ltd | Port Harcourt Utilize Apollo.io platform to identify and research potential leads within the target market. Employ Apollo.io's tools and features to track lead engagement and assess the effectiveness of outreach efforts. Input and manage lead data in Salesforce CRM system, ensuring accuracy and completeness of information. Plan, create, and manage Facebook ad campaigns to generate leads and drive traffic to the company's website or landing pages. Engage leads in conversations to understand their needs, challenges, and level of interest in the company's gas products. Evaluate lead responses and determine their readiness to progress to the next stage of the sales process, such as scheduling a demo or sales consultation. Lead Consultant/Trainer Praxis Consulting Jun 2016 - Jul 2019 Recruited and trained staff for Skylight Thrift and Cooperative, I-made Travels, TheFix Garage, and SC Industrial Gas Manufacturers Limited. Headed the Business Development Department at SC Industrial Gas Manufacturers Ltd, achieving a 78% increase in the customer base, improved staff efficiency, and increased sales through enhanced social media visibility and lead generation. Assisted Stephlight International Ltd with staff recruitment, company registration with real estate governing bodies, tax clearance, and new staff training. Sourced bulk properties from Native estate owners for Stehlight International ltd, set up and managed social media visibility, including website setup, ran Facebook ads for properties, and surpassed the sales performance of the entire marketing team by 50%. Grew Stephlight International Ltd.’s operational capital from start-up capital of 2million Naira to 20million both in cash and assets in 1year and 6months. Admin Manager/Personal Assistant to the MD/CEO Perennial Group of Companies Nov 2011 - Jan 2016 Provided executive support to the MD/CEO Managing schedules, meetings, and communications Coordinated and prioritized appointments, travel arrangements, and daily tasks for the MD/CEO Prepared reports, presentations, and correspondence for internal and external communications. Facilitated smooth office operations, including handling confidential information and managing office supplies. Assisted in organizing and executing company events and meetings. Liaised with clients, stakeholders, and other departments to ensure efficient business operations. Core Skills Travel Management, Project Management, Appointment Setting, Customer Support, Telemarketing, Airbnb, Lead generation • Effective communication, • Leadership, • Problem-solving, • Adaptability, • Time management, • Teamwork Tools am Proficient with: Productivity tools: Clockify, Time Doctor. Appointment setting: Google Calendar, Calendly. Lead generation: Apollo.io, LinkedIn Sales Navigator. Digital marketing, Facebook Ads Manager. CRM: HubSpot, Freshdesk. Communication: Microsoft Teams, Slack, Skype, and Zoom. Document sharing: Google Suite, Microsoft 365. Project management: Asana, Trello, Monday.com, ClickUp. Education Digital Skill Shop Academy IT support/ Customer Support Feb 2025- Mar 2025 University of Uyo PG. Computer Engineering Sep 2017- Aug 2019 Abia State Polytechnic Physics with electronics Sep 2012 – Aug 2014