Israel Emmanuel Usen

ISRAEL EMMANUEL USEN Doren Kaden Est., Ekamba Nsukara, Uyo, Akwa Ibom,-,- –-Nationality: Nigerian | LinkedIn: https://www.linkedin.com/in/israel-usen PERSONAL DATA Sex Male Date of Birth- State of Origin Akwa Ibom Marital Status Single PROFESSIONAL SUMMARY Dedicated and technically skilled with a proven track record in electrical maintenance, testing, and repair. Experienced in power plant operations, electric motor rewinding and testing, and electrical service and installation. Proficient in conducting testing, data entry, maintaining accurate records and tracking progress with use of KPI. I thrive in collaborative environments and excel in teamwork, effectively communicating with colleagues and stakeholders to achieve common goals. I have a commitment to safety and adherence to industry standards, I am poised to contribute my skills and experience to drive success in a new role, leveraging my diverse skill set to meet the evolving needs of the organization. WORK HISTORY 03/2015 - 10/2020 Assistant Sales Manager Emmasuen Cosmetics Limited – Cross River, Calabar Assistant Sales Manager • Managed inventory and performed data entry tasks accurately and efficiently. • Assisted front end manager with tasks at registers. • Welcomed clientele and assisted with doubt resolution. • Reported all activities during the weekends to my manager which I documented digitally in a chronological order. • Supported various operational tasks to maintain smooth workflow and meet sales targets. • Followed standard operating procedures and adhered to company policies to uphold quality services and standards. • Assisted with employee hiring and training sessions to enhance skills and knowledge in production operations. • Demonstrated attention to detail and reliability in completing assigned tasks on time. 12/2020 - 01/2022 Sales Manager Emmasuen Cosmetics Limited – Cross River, Calabar Sales Manager • Managed inventory and performed data entry tasks accurately and efficiently. • Welcomed clientele and assisted with doubt resolution. • Monitored sales activities to ensure that customers received satisfactory services and quality goods. • Created a positive atmosphere for clientele, responding to customer enquiries and complaints. • Monitored, directed and prioritized all store front end activities. 12/2021 – 07/2022 Intern Engineer Physical Planning – Akwa Ibom, Uyo Electrical Electronics Engineering • Operated and monitored switchboards and associated equipment within electrical control centers of the site buildings. • Participated in maintenance procedures for power plant machinery and generators. • Maintained accurate records and logs of station activities with use of KPI (Key Performance Indicator), including updated equipment performance data. • Conducted daily equipment checks and promptly reported any faults or failures on-site to the electrical coordinator. • Recorded all events, incidents, and actions accurately for documentation purposes. • • • • Electrical service and installation station Learned to diagnose faults in distribution boards (DB) effectively, ensuring proper functioning of electrical systems. Mastered the use of an Avometer for measuring electrical parameters like voltage, current, and resistance, enhancing troubleshooting capabilities. Acquired skills in changing various protective devices such as circuit breakers, fuses, and surge protectors, ensuring safety and reliability of electrical installations. Identified different types of protective devices and their functions, enabling proper selection and installation for specific applications. • • • • • • Gained knowledge of lighting systems and participated in hands-on activities to reinforce learning and develop practical skills in electrical servicing and installation. Electrical House Wiring Conducted rewinding and testing procedures on electric motors. Disassembled and repaired motors during rewinding processes. Performed insulation resistance and winding resistance testing to assess motor performance. Performed basic electrical wiring procedures like marking, cracking, piping and wiring. Maintained detailed records of all rewinding and testing activities. Identified, documented and reported any faults or failures encountered during the process for reference. 02/2023 – Present Store Owner Konga, Nigeria – Akwa Ibom, Uyo Subtly_Babies • Endeavored to check e-mails regularly to ensure timely shipment of orders. • Monitored sales activities to ensure that customers received satisfactory quality goods. • Restock and upload all new products as timely as possible to create seamless flow of business. • Email management • Book keeping • Inventory management 11/2023 – 12/2024 Account Support Specialist App-Mage – United Kingdom, London Tech start-up Supported App-Mage a startup on apple developer accounts creation across Africa and Asia, for smooth and seamless distribution of incompany applications and software across to various clients in Asian and African countries. Lead generation Lead development Email marketing Outbound calls Cold calling Market and web research Other administrative task • • • • • • • • 11/2024 – Present Sales Development Representative Odyssey Software Company Limited– Vietnam Tech start-up • Supported Odyssey Software Company Limited a startup with generating new business opportunities through outbound prospecting lead qualification and initial clients outreach across North and South America, Africa and Asia. Acted as first point of contacts for potential clients, helping to build relationships and set up meetings for General Director to close deals. Focused on identifying and targeting key prospects, qualifying leads and driving pipeline growth. • Lead generation • Outbound Prospecting • Pipeline Development • Sales Support • Client nurturing • Lead Qualification • Email marketing • Outbound calls • Cold calling (400+ calls weekly) • Market and web research • Other administrative task 03/2025 – Present • • • • • • Executive Virtual Assistant One Button Publishing – United States of America, Colorado Denver Self-Publishing Company Supported One Button Publishing with various administrative tasks. Sent out drafted proposals to various clients in order to win contracts. Successfully managed One Button Publishing Upwork account and performed specific functions as required. Lead generation. Lead Nurturing. Scheduling appointments. 07/2025 – Present Sales Development Representative (Telemarketing) Medicare Club Insurance – United States • 09/2025 – Present • Supported Medicare Club Insurance a health insurance company with generating new and qualified signups for their medicare Part C and Part D through outbound prospecting using automated dialing systems, lead qualification and initial clients outreach across North and South America and then Asia. Acted as first point of contacts for potential clients, helping to build relationships and set up meetings with licensed insurance agents to close them in. Focused on identifying and targeting key prospects, qualifying leads and driving pipeline growth. Lead generation • Outbound Prospecting • Pipeline Development • Sales Support • Client nurturing • Lead Qualification • Email marketing • Outbound calls • Cold calling (200+ calls daily with auto dialer - Picasso) • Market and web research • Other administrative task Customer Service Representative (Email and chat support) Mode Mystique – Netherland Atelierlune – France Cavacelli – Italy • Supporting a clothing brand store across Netherland, France and Italy with their customer and sales support. Acted as first point of contacts for potential clients, helping to build relationships and recommend the right size fits based on their descriptions, measurements and size. • Providing product information • Email management • • Ticket resolution (responding to customer inquiries and offering proactive customer support) Resolving issues • Collecting customer feedback • Shopify management • Following up • Improving customer experience EDUCATION 07/2024 – 09/2024, Virtual Assistant Alx 09/2023--12/2023 Africa (E-learning) IT Support (Digital Witch) 03/2018 – 09/2023 Bachelor of Engineering: Electrical/Electronics Engineering University of Uyo, Second Class Upper Division – Uyo, Akwa Ibom State 01/2011 – 09/2017 WAEC (WestAfrican Examination Council) Ritman College Secondary School - Akwa Ibom 2/2003 – 08/2010 First School Leaving Certificate - Akwa Ibom Coprocs Nursery and Primary School – Cross River LANGUAGES ▪ English ▪ Ibibio HOBBIES AND INTERESTS ▪ Reading and Researching about Art, Design and Innovation ▪ Participating in Maker Fairs or Creative Workshops ▪ Imagining ▪ Sketching and Drawing ▪ Playing Basket ball ▪ Graphics Design and Coding ▪ Pottery and Sculpting ▪ Web design and deployment ACCOMPLISHMENTS Leading our final year project, I guided the design and creation of a Network Jamming System. This meant dividing tasks, managing deadlines, solving technical problems, and working closely with teachers. Together, we successfully developed and presented a fully functional Network Jamming System, earning praise for our innovative approach and technical skills to be unique. SKILLS • • • • • • • • • • Understanding of Electrical Systems Excellent oral and written communication skills Exceptional interpersonal skill Professional phone etiquettes Empathy Teamwork and Collaboration Skills in Maintenance and Repair Ability to Conduct Testing Procedures Proficiency in Rewinding Techniques Data Entry and Management Abilities Adherence to Safety Protocols Collaboration and Teamwork Skills IT SKILLS • Microsoft Office Suite (Word, Excel, PowerPoint) • HTML • CSS • Python • JavaScript • AI Tools Proficiency • Data Analytics • Cloud Storage Management • Transcribing • Travel Itinerary Management • Email and Calender Management • Project Management tools utilization\