Ismail Katunda

ISMAIL KATUNDA | IT TECHNICIAN | DATA ANALYST 1538 Nairn Ave, London ON N5V 2P2 |- |-PROFESSIONAL SUMMARY IT professional with a versatile skill set encompassing technical troubleshooting, system administration, and data analysis. Adept at diagnosing and resolving complex technical issues, optimizing system performance, and ensuring seamless IT operations. Possesses a keen analytical acumen, leveraging data-driven insights to identify trends, patterns, and opportunities for process enhancement. Committed to delivering exceptional IT solutions that drive efficiency and support informed decision-making across diverse industries. PROFESSIONAL EXPERIENCE Hydro X East Africa Limited IT Technician | June 2020 - May 2022 Provide first-level technical support to end-users, troubleshooting hardware, software, and network issues. Install, configure, and maintain operating systems, applications, and peripherals for desktops and laptops. Perform regular hardware and software upgrades, ensuring optimal system performance and security. Collaborate with the IT team to manage and maintain network infrastructure, including routers, switches, and firewalls. Assist in data backup and disaster recovery procedures to safeguard critical information. Trench Media Company Limited Technical Officer| December 2018 - April 2020 Training of mobile and other office equipment to attendants. Routine check on the equipment. Fault locating and troubleshooting. Provide Technical support on activities related to Information Technology. Observation of General Network and System Performance Implement security measures, Install and update company software and hardware as needed Techno Image Limited Technical Support Intern | June 2017 - October 2018 Assisted the IT team in resolving technical issues by diagnosing problems, providing solutions, and escalating complex cases. Conducted hardware and software inventory management, ensuring accurate records of assets. Participated in the setup and configuration of workstations and biometric systems. RELEVANT PROJECTS TikTak Corporation Remote Data Analyst | June 2022 - July 2023 Collaborated on a year-long data analytics project focused on customer behavior analysis. Collected, cleaned, and processed large datasets using Python and SQL to extract meaningful insights. Utilized statistical analysis to identify patterns and trends in customer purchasing behavior. Created interactive dashboards using Tableau to visualize key performance metrics and trends. EDUCATION 2022 - Present | Fanshawe College Post Graduate Diploma - Mobile Applications 2022 - 2023 | Masterschool Data Analysis Certification 2014 - 2018 | University of Dar es Salaam Bachelor of Science in Electronic Science and Communication CORE COMPETENCIES Programming languages Hardware and software troubleshooting Network configuration and maintenance Operating system installation and support (Windows, macOS) Excellent knowledge of Mobile access technologies such as GSM Routing, Switching, NetworkSub netting and IP addressing SQL querying and Statistical Analysis Tableau for data visualization Good Knowledge in Microsoft office package Excellent problem-solving and communication skills I can apply logical thinking to break complex problems into their component parts ·Ability to flexibly work on irregular hours and/or overtime and I can work under pressure. ·Fast Learner, Attentive and effective listener I can work both independently and as a Team with others to achieve common goals I am always eager to keep learning and growing my career ·Attention to detail and precision, solid work ethics concerning meetingdeadlines and reliability. LANGUAGES English Swahili REFERENCE Available upon request.