Ismael Omoro

Lucy summer, Ruaraka Nairobi, Kenya -- ISMAEL OMORO SUMMARY A versatile and results-oriented individual with experience in quality assurance, customer service, and data annotation. Proven ability to manage quality initiatives, conduct training programs, and promote process improvement. Accurate data annotation for machine learning, translation services, and search engine accuracy evaluation are all examples of specialized expertise. Experienced at managing complex crowdsourcing projects. Recognized for outstanding communication and problem-solving skills, regularly managing issues with calm and professionalism. EXPERIENCE Majorel Kenya, Nairobi — Quality Analyst (Solution Coach) June 2021 - PRESENT ● ● ● ● Spearheading quality assurance initiatives to enhance customer service delivery. Conducting an in-depth analysis of customer interactions,identifying areas for improvement, and implementing targeted training programs for customer service representatives. Collaborating with cross-functional teams to develop and implement process improvements. Regularly providing detailed reports and insights to senior management, facilitating informed decision-making processes. Telus International — Freelance Photo/video rater and annotator Jan 2023 - Present ● ● ● Executed exact data annotation jobs following guidelines and contributed to a variety of projects, such as picture annotation and sentiment analysis. Meticulously followed project rules, assuring work completion and providing useful insights to enhance annotation procedures. Proficiently used the EWOQ tool to complete tasks efficiently and stayed up to speed on industry-standard data annotation technology. Appen — Freelancer July 2023 - Present ● Accurately labeled and annotated data, including image, text, and audio annotation, that helped to support the training of machine learning models. ● ● ● Provided translation services to provide accurate and culturally acceptable translations between languages. Evaluated and refined the accuracy of search engine results, thus contributing to the development of search algorithms. Actively engaged in a variety of crowdsourcing projects, using human intelligence for jobs that required sophisticated comprehension. Majorel Kenya, Nairobi — Customer Service Representative February 2021 - July 2021 ● ● ● Provided excellent customer service by answering questions, resolving problems, and guaranteeing client happiness. Consistently met and surpassed performance objectives, such as call resolution times and customer satisfaction measures. Acknowledged for exceptional communication abilities and the capacity to manage difficult circumstances with grace and professionalism. Ndirangu Mwangi & Co, Nairobi — Audit Assistant (Intern) January 2020 - February 2021 ● ● ● Assisted in the planning and execution of financial audits,ensuring compliance with regulatory standards and internal policies. Conducted detailed reviews of financial statements, identifying discrepancies and recommending corrective actions. Collaborated with audit teams to gather and analyze relevant financial data, contributing to the successful completion of multiple audit engagements. EDUCATION Technical University of Kenya — Bsc. Accountancy September 2015 - December2019, Nairobi Oriwo Boys High School — Kenya Certificate of Secondary Education January 2011 - November 2014, Homabay