Ismael Ali
(240)- •-• www.linkedin.com/in/ismaelali
I thrive in challenging and uncertain environments, viewing them as opportunities for growth. My voice and
extroverted nature in strategic operational decisions reflects my confidence and competence. Furthermore, I
have a willingness to establish strong personal relationships, think on my feet, and develop creative yet
practical solutions. I believe my passion in learning world history and studying other cultures enhances my
cross-cultural sensitivity, allowing me to effectively engage with individuals from diverse backgrounds. II am
currently seeking to utilize my Security+ certification to obtain a foothold in cybersecurity.
EDUCATION
Bowie State University
BBA, Management of Information Systems
2021
Certifications
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CompTIA Security+
Candidate ID: COMP-
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CompTIA ITF+
Candidate ID: COMP-
Skills
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Troubleshooting
Active Directory
Ticketing (ServiceNow & Jira)
Microsoft 365
Mobile Device Support
Cloud Computing
VPN
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Windows 11, MacOS, Linux
Firewall Administration
Device imaging
Remote file sharing
Scripting (Windows PowerShell)
SCCM Infrastruture
WORK EXPERIENCE
SAIC
Systems Technician
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09/2023-Present
Implemented and Managed SCCM Infrastructure: Configure System BIOS to prepare
devices for Imaging process utilizing SCCM/MECM.
Software Deployment: Configured and managed application deployments, including the
creation of deployment packages, task sequences, and automated installation processes for
various software applications.
Patch Management: Monitored and managed patch deployment to ensure timely application of
updates and security patches, improving system security and compliance.
Operating System Deployment (OSD): Developed and maintained operating system
deployment task sequences for Windows installations, including imaging, configuration, and
customization of new system deployments.
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Asset Management: Utilized SCCM for hardware and software inventory management,
generating reports and analyzing data to track asset lifecycle and ensure software compliance.
Client Troubleshooting: Provided advanced troubleshooting for SCCM client issues, resolving
problems related to client health, communication, and configuration to maintain system
reliability.
Custom Reporting: Created and customized reports using SCCM reporting tools to monitor
deployment statuses, system health, and compliance metrics, facilitating informed decisionmaking.
Group Policy Integration: Integrated SCCM with Active Directory and Group Policy for
enhanced system management and configuration, ensuring consistent policy application across
the network.
Security Compliance: Managed security baselines and configuration policies within SCCM to
enforce organizational security standards and compliance requirements.
Documentation and Training: Developed comprehensive documentation for SCCM processes
and conducted training sessions for IT staff on best practices, deployment procedures, and
troubleshooting techniques.
Automation and Scripting: Utilized PowerShell scripting to automate routine tasks and
streamline SCCM operations, improving efficiency and reducing manual intervention.
Notre Maison Connects Inc.
EC-Council Course Instructor
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02/2024-08/2024
Facilitated interactive and engaging lessons, incorporating hands-on labs and real-world
applications to enhance learning and retention.
Mentored students on best practices in IT, guiding them through troubleshooting processes
and problem-solving techniques.
Assessed student progress through quizzes, assignments, and practical exams, providing
constructive feedback and additional support as needed.
Collaborated with other educators and volunteers to continually improve the program,
integrating new technologies and teaching methods to stay current with industry standards.
Organized and led workshops on various IT topics, helping students gain practical skills and
knowledge applicable to future careers in technology.
Fostered a supportive and inclusive learning environment, encouraging students from
diverse backgrounds to pursue and succeed in IT-related fields.
Robert Half (United Food & Commercial Workers)
Network Administrator (Temp)
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05/2023-09/2023
Provided on call support to users who call in with network, software, and hardware issues.
Implemented software updates, patches, and security measures to ensure data integrity and
system reliability.
Conducted efficient computer system installations, workstation setups, printer mappings, and
executed additional responsibilities as needed, displaying versatility and adaptability.
Utilized Microsoft 365 applications such as SharePoint to enhance collaboration, document
management, and workflow efficiency.
Iron Bow Technologies
Service Desk Technician
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09/2021-09/2022
Delivered exceptional computer help desk support and provided comprehensive technical
training on hardware and software to veterans.
Utilized ServiceNow for ticketing management and Cisco Jabber as a VOIP system,
consistently resolving an average of 40 tickets per shift.
Proactively identified and communicated potential risks that could impact our client base,
contributing to proactive risk management strategies.
Managed user accounts, permissions, and access levels within the network infrastructure using
on premise Active Directory.
Regularly updated and enforced security protocols, including password policies, two-factor
authentication, and access controls to safeguard sensitive information and systems.
Monitored network traffic and system logs for potential security breaches, utilizing tools like
SIEM (Security Information and Event Management) to identify and respond to threats promptly.
Led the response to security incidents, coordinating with relevant teams to mitigate threats,
perform root cause analysis, and implement recovery measures to prevent recurrence.
Nordstrom
Commission Salesman
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03/2017-03/2020
Consistently achieved and exceeded sales targets by effectively utilizing product knowledge and
persuasive selling techniques, resulting in high customer satisfaction and repeat business.
Demonstrated exceptional interpersonal and communication skills to build rapport with
customers, understand their preferences, and provide personalized recommendations, resulting
in increased sales and positive customer feedback.
Collaborated with team members to create visually appealing product displays, contributing to
an enhanced shopping experience and increased customer engagement.
Proactively engaged in product training sessions to stay updated on the latest trends, features,
and benefits, enabling effective product demonstrations and accurate customer guidance.
