Islamiyyah Adetoun Atunshe

I am a highly skilled Customer Service Representative with a strong focus on delivering exceptional support experiences for e-commerce and service-based businesses. I specialise in email and live chat support, helping brands build trust, improve customer satisfaction, and drive retention through clear, empathetic, and solution-oriented communication.

I have hands-on experience working with leading customer support and CRM platforms, including Gorgias, Kustomer, Zendesk, Shopify, Klaviyo, and Stay AI. This allows me to seamlessly manage customer interactions, track orders, process refunds, handle subscriptions, and resolve issues efficiently across multiple systems. I am comfortable handling high ticket volumes while maintaining accuracy, speed, and professionalism.

Beyond day-to-day support, I also play a role in training and supporting team members. I have experience guiding new customer service representatives, helping them understand workflows, tools, tone of voice, and best practices for handling different customer scenarios. I enjoy simplifying processes and ensuring teams are aligned to deliver consistent, high-quality service.

I am particularly strong in de-escalation and problem-solving, turning challenging customer situations into positive experiences that strengthen brand loyalty. I understand the importance of tone, personalisation, and responsiveness in customer communication, and I adapt easily to different brand voices and guidelines.

I am reliable, detail-oriented, and proactive, with the ability to work independently in remote environments while staying organised and meeting deadlines. My goal is to not only resolve issues but to create meaningful interactions that leave customers feeling valued.

If you're looking for someone who can support your customers, improve your processes, and contribute to your team’s growth, I’m ready to help.