Islam Ammar Mohammed

Hi there. Thank you for taking a moment to review what I have to offer. Are you looking for a reliable, adaptable and customer first mindset driven support specialist? I am a dynamic, success-driven individual with over 10 years of experience in the customer service industry as a customer support specilist. I am actively seeking a role as a customer support specialist (phone & email support) / team lead / technical support. I possesses strong analytical, communication, team collaboration, active listening, and problem-solving skills with a keen eye for attention to detail. With over a decade of experience in customer service, including my current role as Team Lead at Field Nation LLC., I bring to the table expertise in leading teams, streamlining processes, and resolving complex client issues with efficiency and professionalism.

In my role as Team Lead, I’ve successfully overseen daily operations, guided team members toward achieving KPIs, and implemented process improvements that enhanced workflow quality. My strong organizational skills, proficiency in CRM tools like Zendesk and Salesforce, and ability to reduce escalations have consistently driven team performance and customer satisfaction.

What sets me apart is my dedication to fostering a positive team environment, my ability to work under pressure while remaining calm, reduce escalations and my passion for continuous improvement. I am eager to leverage my leadership experience and problem-solving skills to contribute to your company's success and deliver exceptional customer first mindset driven results. I am excited and look forward to the opportunity to discuss how my skills and experiences align with your company's / team's goals.

Transparency builds trust! Let's connect to discuss more in details.

Stay Safe & God Bless!