Islam Aboushady

ISLAM FAROUK FARID ABOUSHADY Cairo, Egypt Mobile number: - E-mail:- PERSONAL INFORMATION Date of Birth: 09/06/1991 Nationality: Egyptian INTERESTS Football Psychology Reading Social Sciences Travelling TRAINING Communication skills course by :     Raya Contact Center Stream Global Service Vodafone UK Teleperformance SKILLS Computer Skills: Very good command of Microsoft Office™ tools Very good knowledge of Internet Very good knowledge of Software Phone programs and SAP Language skills: Arabic – Native speaker English – Excellent of both written and spoken Spanish – Beginner Polish – Beginner Additional skills: Ability to adapt to multicultural environment. Ability to work under stress. Ability to work with children and adults. Good communication and negotiation skills. PROFESSIONAL EXPERIENCE Tour Operator at Sam Tours      Handling bookings, invoicing and issuing of tickets. Customizing Programs and Packages for tours. Answering calls at the reception. Confirming customer names with airlines/hotels. Predicting profits or number of bookings. Account Advisor at Raya Contact Center for General Motors Middle East (campaign)   Making outbound calls with customers and take their feedback. Profiling customers with surveys as marketing and sales retention. Senior Agent / Team Leader at Stream Global Service (Sirius US) Support Professional      Solving and explaining Billing Issues. Supplying Customers with Information about company’s product. Selling Radios & packages. Sending and activating Signals through customer’s radios. Troubleshooting and maintaining the customers. Senior Agent / Account Assistant Manager at Appstack-Sightly      Generating leads, opening and closing deals for mobile advertising at Google for both campaigns. Coaching new comers and Presenting campaign ideas Meeting clients to discuss their advertising needs. Working with account planners to devise a campaign that meets the client's brief and budget. Presenting campaign ideas and costings to clients. Vodafone UK      Explaining billing and charges. Handling customer inquiries and complains. Providing customer with smart phones services and features. Troubleshooting handsets faults and network issues. Following up escalations for ongoing issues. Maintain customer experience and offering services. Product Specialist at Teleperformance (Samsung UK) AV/TV    Troubleshooting customers for audio visual products such as smart Teles, DVDs, Blu-rays, Theatre Systems. Contacting clients and getting updates for the products to be up to date. Actively participate providing and coordinating Service support to key customers and venues, obtaining the customer confidence on the product and solutions. Sales Manager/ Business Development Executive / Operation Manager at iCall        Identifying, qualifying, and securing business opportunities. Building business relationships with current and potential clients. Collaborating with sales and leadership to secure, retain, and grow accounts. Developing customized targeted sales strategies. Achieving growth and hitting sales targets by successfully managing the sales team. Designing and implementing a strategic sales plan that expands company’s customer base and ensure it’s strong presence. Managing recruiting, objectives setting, coaching and performance monitoring of sales representatives. Business Development Executive / Operation Manager at Kawalees Outsourcing       Identifying new sales leads, pitching products and/or services. Maintaining fruitful relationships with existing customers. Researching organisations and individuals online (especially on social media) to identify new leads and potential new markets. Finding prospects, following up on business opportunities and setting meetings. Preparing presentations. Supervising the creation of marketing materials.  Ensuring management are kept in the loop.     Researching the needs of other companies and learning who makes decisions about purchasing. Recruit, select, train, assign, schedule, coach, counsel and discipline employees. Communicate job expectations; planning, monitoring, appraising and reviewing job contributions. Meet or exceed operations labor budget expectations Business Development Executive at Hive Studio    Finding prospects, following up on business opportunities and setting meetings. Introducing new product developments to prospective clients. Researching the needs of other companies and learning who makes decisions about purchasing. English Instructor at Berlitz  Maintain discipline in the classroom; methodically provide resources for lessons; simplify lesson plans in line with curriculum objectives and assist students to prepare for examinations in a 2,500+ student school  Assess and look after 10+ students’ progress throughout the term and work closely with other staff to efficiently plan and coordinate work  Provide informative presentations to students regarding different areas of studies and ensure that all students fully comprehend all aspects  Trained four new English teachers, emphasizing the importance of classroom control  Give talks on topics related to their culture, country, among others. Tutor and Instructor (English & Arabic)    Responsible for ensuring that all students fully comprehended the taught curriculum and provided support to students who required extra guidance. Worked closely with International students to ensure all avenues of the curriculum are met and delivered. Adopted distinctive teaching methodologies, documented all lessons, organized healthy group discussions, and mentored troubled students Business Development Manager and Partner at Beyondsolutions  Maintaining fruitful relationships with new and existing customers.  Finding prospects, following up on business opportunities and setting meetings.  Oversee the sales process to attract new clients.  Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets  Developing sales goals for the team and ensuring they are met  Training personnel and helping team members develop their skills Partnership Coordinator at Flamingo  Conducting relationships with property managers and regional managers.  Finding prospects, following up on business opportunities and setting meetings.  Nourishing the sales process to attract new clients.  Researching properties and communities online to identify new leads and potential new markets  Developing sales goals for the team and ensuring they are met  Sales Executive/ Business development executive at Crewbloom       Conducting market research to identify selling possibilities and evaluate customer needs Actively seeking out new sales opportunities through cold calling, networking and social media Setting up meetings with potential clients and listening to their wishes and concerns Prepare and deliver appropriate presentations on products and services Negotiate/close deals and handle complaints or objections Collaborate with team members to achieve better results