ISIS GRACE
MURILLO
--theblissfulempath.com
VIRTUAL ASSISTANT
ABOUT ME
I am an experienced virtual assistant seeking a part/full-time position in
the field of real estate, where I can apply my knowledge and skills for
continuous improvement. I believe a good work ethic will determine how
far one will go in their chosen career. I put in extra time and effort to make
something better instead of settling for "good enough."
PROFESSIONAL
SKILLS
WORK EXPERIENCE
Operations Manager, HR Manager,
Social Media Manager, Email and
Online Marketer, Inbound and
Outbound Calls, Telemarketing,
Lead Genaration, Ad Posting, BPO
Virtual Assistants 4 Real Estate Investors | Mar 2014 - Present
PERSONAL SKILLS
Creative spirit
Reliable and professional
Organized
Time management
Team player
Fast learner
Motivated
SOCIAL MEDIA
fb.me/isisgracemurillo
@isisgracem
@isisgracem
OPERATIONS MANAGER, HR MANAGER & VIRTUAL ASSISTANT
Manage contact lists and customer spreadsheets using Google
Products
Maintain a calendar and set up meetings
Prepare and send out e-mail newsletters
Prepare, collate and ship proposals and meeting materials
Send out requested information to customers
Handle client inquiries by phone or e-mail
Manage social media accounts
Created social media graphics for daily postings
Increased social media following and clicks
Conduct final interview for VA applicants
Supervise the VAs and Team Leaders
Check overall operation performance and status
Handle client complaints via phone or e-mail
Handle client retention for those who plan to terminate service
TELEPERFORMANCE PHILIPPINES
Comcast Customer Account Executive | Sept 2013 - Mar 2014
Answer inbound calls from Comcast customers
Troubleshoot cable boxes and remote control over the phone
by walking the customer through the process
Handle billing concerns like disputes and refunds
Handle sales concerns like adding channels to the current
subscription or upgrading their subscription
PHILAM LIFE
Wealth Portfolio Manager | Oct 2012 - Feb 2013
Offer and sell life, education, and health insurance policies
VXI GLOBAL HOLDINGS
AT&T Uverse Tech Support | May 2012 - Sept 2012
Answer inbound calls from Comcast customers
Troubleshoot cable boxes and remote control over the phone by
walking the customer through the process
Handle billing concerns like disputes and refunds
Handle sales concerns like adding channels to the current
subscription
CONVERGYS
Sprint Inbound Sales Consultant | July 2011 - May 2012
Answer inbound calls from Sprint customers
Troubleshoot smartphones and other mobile devices over the phone
by walking the customer through the process
Handle billing concerns like disputes and payment extensions
Handle sales concerns like upgrading their package and or adding a
second or third line on their account
SUTHERLAND GLOBAL SERVICES
Symantec Customer & Tech Support | July 2011 - May 2012
Answer inbound calls from Norton customers
Troubleshoot laptops and desktop computers over the phone by
walking the customer through the process
Remove viruses from the customer's computers manually or by
using the Norton software remotely
Handle billing concerns like disputes and refunds
Handle sales concerns like renewing their subscription
Handle client retention for those who plan to terminate the service
EDUCATION
BACHELOR OF SCIENCE IN NURSING
BROKENSHIRE COLLEGE | 2005 - 2009
REGISTERED NURSE
REFERRENCES
ALEX GARCIA
CEO, Virtual Assistants 4 Real Estate Investors-DEDA VILLAMOSADA
HR Manager, Virtual Assistants 4 Real Estate Investors-JILL ESPEJO
Team Leader, Virtual Assistants 4 Real Estate Investors-
