Isioma Onyinyechi Anyanwu

ISIOMA ANYANWU Customer ServiCD Personnel | Virtual Assistant EDUCATION • September 2011- August 2015 University of Nigeria, Nsukka, Bachelor of Arts in Education, English PROFESSIONAL SUMMARY Proactive and detail-oriented Customer Service Professional & Virtual Assistant with over 4 years of experience supporting organisations in healthcare, retail, and service industries. Skilled in administrative support, scheduling, email and calendar management, CRM tools, and data entry. Proven ability to reduce inefficiencies, improve client satisfaction, and streamline processes. Adept at handling high-volume inquiries with professionalism and empathy, and seeking to leverage my skills as a Virtual Assistant to provide reliable, organized, and client-focused support to executives and businesses. PERSONAL INFORMATION Remote (GMT +1) LinkedIn: https://www.linkedin.com/in/isio ma-anyanwu SKILLS Technical Skills: • Customer Relationship Management (CRM) • Conflict Resolution Techniques • Data Entry and Management • Complaint Handling and Resolution • Product Knowledge Application • Microsoft Office Suite Soft Skills: • Empathy • Communication • Problem-Solving • Patience • Adaptability • Attention to Detail • Time Management REFEREE • Available on request WORK EXPERIENCE AI Trainer- Micro1 Inc. USA (Remote) (October 2025 - Till Date) • Write prompts, questions, or scenarios used to train the AI. • Check for accuracy, clarity, correctness, and alignment with guidelines. • Generate example answers for various difficulty levels. • Read and apply detailed project guidelines. • Manage multiple small tasks on the platform. Front Desk Attendant at Nobsams Hospitals, Port Harcourt, Rivers State (August 2023 – March 2025) • Welcomes patients and visitors, providing accurate information regarding hospital services and policies. • Manages patient appointments, coordinating effectively with healthcare providers. • Responds to inquiries over the phone and in person, directing visitors to the appropriate departments. • Ensures proper registration and documentation of patient details upon arrival. • Maintains a clean, organized reception area, ensuring a welcoming environment. Achievements: • Reduced patient wait times by 20% through efficient appointment scheduling and patient flow coordination. • Enhanced patient satisfaction scores by 15% through prompt and professional customer service. Customer Attendant at Havana Cinemas, Owerri, Imo State (May 2021 – July 2022) • Assisted customers with ticket purchases and seating arrangements. • Provided information about current movies, show times, and promotional offers. • Handled customer inquiries, resolving complaints to maintain high satisfaction. • Performed regular cleaning and maintenance checks in cinema halls. • Processed payments accurately, maintaining transaction records. Achievements: • Increased customer retention by 10% through positive engagement and proactive problem-solving. • Achieved a 95% accuracy rate in ticketing and seating, improving operational efficiency. Cashier and Store Keeper at Auscatec Merchant Ltd, Owerri, Imo State (January 2020 – January 2021) • Processed customer purchases, handling cash and card transactions. • Monitored and maintained inventory levels, ensuring timely reordering of stock. • Organized store displays, promoting featured products. • Reconciled daily sales and submitted accurate financial reports. • Handled customer inquiries about product availability and prices. Achievements: • Improved inventory accuracy by 18% through diligent stock management. • Reduced checkout wait times by 25%, enhancing customer experience. Customer Attendant at Merboc Pharmacy Ltd, Asaba, Delta State (February 2018 – December 2018) ◦ Greeted customers and assisted them in locating products within the pharmacy. ◦ Provided information on prescription and over-the-counter medication. ◦ Restocked shelves and ensured a clean, organized storefront. ◦ Processed payments and managed the cash register. ◦ Handled customer concerns professionally, escalating when necessary. Achievements: ◦ Boosted customer satisfaction scores by 12% through attentive service and product knowledge. ◦ Decreased inventory discrepancies by 10% through regular stock audits. TRAINING ◦ Tech-Up Girls Boot camp - February 2023 - March 2023. ◦ ALX Virtual Assistant Program - September 2022 - November 2022. ◦ Jobberman Soft skill training - November 2020. ◦ Coursera Medical Administrative Assistant – January 2026