ISIOMA LAURETTA EGBE
Lagos, Nigeria | - |-
PROFESSIONAL SUMMARY
Efficient and resourceful Administrative Virtual Assistant and Customer Support Specialist with over 3 years of experience supporting executives and ensuring smooth business operations. Skilled in managing calendars, coordinating travel arrangements, handling customer inquiries, and maintaining accurate records. Demonstrated expertise in resolving customer issues, data organisation, and fostering strong client relationships. Adept at providing seamless support in dynamic, fast-paced environments while upholding confidentiality and ensuring timely delivery of tasks.
CORE SKILLS
Administrative Support: Calendar management, travel coordination, document preparation, and data entry.
Customer Support: CRM tools (Zendesk, Salesforce), issue resolution, and empathetic communication.
Technical Skills: Microsoft Office Suite, Google Workspace, Apollo.io, and Trello.
Sales Expertise: Lead generation, client relationship management, sales analytics, telemarketing/Cold calling.
Soft Skills: Time management, confidentiality, adaptability, and problem-solving.
PROFESSIONAL EXPERIENCE
Virtual Assistant – Administrative & Customer Support
Webselenese | April 2023 – July 2024
Manage and maintain executive calendars, ensuring appointments and deadlines are scheduled efficiently.
Coordinate email communication, responding promptly to inquiries and escalating critical issues when necessary.
Ensuring communication accuracy.
Provide consistent administrative support, including travel coordination, file management, and reporting.
Sales Representative
Elixir Kaunt | January 2023 – March 2024
Surpassed sales targets by 20% through strategic client outreach and relationship management.
Developed tailored sales presentations and proposals, aligning with client-specific needs and preferences.
Maintained a portfolio of 30+ clients, ensuring consistent communication and follow-ups that resulted in repeat business.
Enhanced client retention through exceptional service delivery, generating referrals that boosted the sales pipeline.
Customer Support Representative
INFANCO | May 2022 – February 2023
Achieved a 95% customer satisfaction rate by resolving inquiries and complaints across multiple channels.
Utilized CRM tools to maintain accurate customer records, ensuring a seamless support experience.
Conducted post-resolution follow-ups to verify customer satisfaction and address any remaining concerns.
Collaborated with internal teams to implement customer feedback, enhancing overall service delivery.
Executive Administrative Assistant
LEAJEWDIG VENT | June 2021 – March 2022
Coordinated complex schedules and travel arrangements for senior executives, ensuring seamless operations.
Prepared and edited reports, presentations, and other key documents with high attention to detail.
Maintained databases and records, ensuring data accuracy and confidentiality.
Conducted research and provided analytical support to aid executive decision-making.
Resolved administrative challenges efficiently, improving office productivity by 15%.
Executive Assistant
Elixir Computers | October 2015 – March 2017
Scheduled meetings, coordinated email communication, and managed daily administrative tasks.
Enhanced employee productivity by training staff in MS Word, Excel.
EDUCATION
Bachelor of Science in Health Education
Delta State University,Abraka.
CERTIFICATIONS
Certified Virtual Assistant – Digital Witch 2024
Customer Support/Sales & Marketing – Digital Witch (2024)
IT Support – Digital Witch (2024)
