Isioma Emebunor

ISIOMA EMEBUNOR-,- www.linkedin.com/in/isiomaemebunor, https://shorturl.at/y4gNE F.C.T. Abuja Nigeria PROFESSIONAL SUMMARY Detail-oriented Virtual Assistant with expertise in administrative support, customer service, and calendar management, ensuring smooth operations for clients and businesses. Proficient in handling emails, data entry, and scheduling while maintaining high responsiveness and professionalism. Specializing in property management services, including co-hosting, booking management, and listing optimization, to enhance guest satisfaction and streamline property operations. Adept at multitasking in remote environments, leveraging strong organizational and communication skills to deliver efficient and reliable virtual assistance. SOFT SKILLS • Excellent interpersonal and Communication skills • Time Management • Organization • Problem-Solving and Critical thinking • Adaptability • Attention to Details • Customer Service Orientation TECHNICAL SKILLS • Administrative Tools – Proficiency in Google Workspace, Microsoft Office, and project management tools (Trello, Asana) • Calendar Management – Scheduling via Google Calendar, Calendly, • Customer Support Platforms – Experience with Zendesk, Freshdesk, or live chat • Airbnb Platform Expertise – Managing listings, co-hosting, bookings, and reviews. • Basic Accounting – Tracking payments, invoices, and expenses • CRM Software – Familiarity with HubSpot, Salesforce, or Airbnb’s host tools. • Automation Tools – Using Zapier or Airbnb integrations to streamline tasks. WORK EXPERIENCE Administrative Executive Wallmeta Realty Limited, Nov 2022 – Present • Serve as the first point of contact (phone, email, in-person) for clients and visitors. • Handle customer inquiries, complaints, and requests professionally. • Accurately input, update, and maintain databases (CRM, spreadsheets, etc.). • Organize and file electronic & physical documents for easy retrieval. • Coordinate and schedule meetings, appointments, and interviews. • Prepare agendas, meeting minutes, and follow-up notes. • Process expense reports & reimbursements. • Book conference rooms and event venues as required. • Draft, format, and proofread business correspondence (letters, memos, reports). • Order and maintain office supplies & equipment. Federal Ministry of Humanitarian Affairs, Disaster Management, and Social Development (FMHADMSD) Volunteer Staff Sep 2021 – Oct 2022 • Spearheaded community health education sessions that improved awareness of primary healthcare practices in rural areas. • Coordinated logistics for distributing medical supplies to underserved populations, improving access to essential healthcare services. • Provided critical support to healthcare professionals in rural communities, contributing to improved health outcomes. EDUCATION CAREER CRAFTERS ACADEMY - Certificate in Virtual Assistant 2025 CIPM IN-PROGRESS - Human Resource Management 2025 SAYLOR ACADEMY - Customer Service 2020 AMBROSE ALLI UNIVERSITY, EDO STATE - BSc. Biochemistry 2015